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Question

Spotify disappeared from controller

  • May 6, 2017
  • 1 reply
  • 882 views
J
I deleted my Spotify account from the Sonos app in order to add a new Spotify account (I couldn't find an easy way to change the account). But now Spotify doesn't appear as a choice under "Add Music Service". I can't find Spotify under any of my controllers, PC, other phones, etc. System Diagnostics number 7369575.
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    1 reply

    M
    • Matt R
    • Sonos Staff
    • May 8, 2017
    Hi jschiizzy

    Could you login to your Sonos account and go to your profile and set your country.

    Could you power off the bridge and the play:5, reboot your router, then power on the bridge, wait for the solid white light and then power on the play:5, if you still don't see the Spotify service, what happens if you look on a different device and which country are you in?

    Many thanks
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