The Sonos S2 controller on my Mac lost access to my music library about a month ago. From that point forward, I’ve been unable to play music fom the music library on Sonoma 14.5 without disabling my firewall. My music is stored in the standard “Music” folder and it plays fine if the firewall is turned off. The Sonos app is listed as “Allow incoming connections” in the firewall settings. I’ve followed the straightforward advice in this Sonos page that I found, but no dice.
https://support.sonos.com/en-us/article/configuring-macos-firewall
I’ve downloaded the latest Sonos controller. That doesn’t eliminate the problem. I’ve been using Sonos for over 10 years without encountering this problem.
I had an online chat with Sonos support several weeks ago. They looked at a diagnostic they had me upload, and then instructed me to call Sonos support. I did so, and they gave me the “turn your firewall off” solution after an hour on the phone.
Can anyone advise how to overcome this problem?
….
Note to Sonos: You might want to consider a quality control check on your phone support. I spent an hour on the phone speaking to someone who appeared to be operating out of an overseas bullpen. The background noise made it very hard to understand my agent’s soft voice. I was kept on hold for minutes at a time while my agent advised that she needed to “check something,” which I suspect was code for rotating to another support call. And, at the end, all I got was advice to disable my firewall. Not a good look for a company selling high-end audio gear.