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Question

Sonos S2 app not finding my system on Catalina

  • November 4, 2020
  • 2 replies
  • 248 views
F

I have just downloaded the latest version of the S2 app on to my MacBook Pro and it cannot find my system. I have tried to connect to an existing system but it just can’t find it.

Has anyone else had this issue and knows how to fix it? 

Thanks in advance.

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2 replies

Mark P
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  • Mark P
  • Retired Sonos Staff
  • 1319 replies
  • November 4, 2020

Hi @Feral77.

Welcome, thank you for reaching out to Sonos Community since you already tried some troubleshooting steps let me help you further.

Just want to know what are the types of Sonos products you have?

Here are the Sonos products that are not compatible with the S2 application.

Zone Players
CR200
Bridge
Connect (Gen 1)
Connect: Amp (Gen 1)
Play:5 (Gen 1)

To know more about the Sonos S2 compatibility click here.

If you need help with any other information, please be sure to let us know.

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F
  • Feral77
  • Author
  • Contributor I
  • 2 replies
  • November 4, 2020

Hi @Mark P 

I have managed to get the S2 app to find my system so that is now solved. There is another issue though. I am trying to set up a Music Library from my music folder which is stored on an external HD. When I add the folder in the settings it doesn’t start to add the files. I tried updating the library to see if it would index the files but I get an error message stating that the device where the files are stored is not powered or the path may have changed. I haven’t changed anything and the power is definitely on.

Not had this happen before so any advice you have will be welcome.

Thanks

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