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Hi

The new app gives up too easily looking for the Sonos system on the WiFi and then does not seem to clear the cache or local memory and do some sort of reattempt.

The problem is you get scary suggested actions like upgrading the speakers and creating a new system. I know these are incorrect suggestions because if I 'force stop' the android app and try again it ultimately works ... not always after the first retry.

Sonos mesh network used to be bullet proof in terms of reliability. I understand the security was not.

So Sonos can see what you’re reporting, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR. You may need to submit several, both before you ‘force stop’ the Android app, and after. 

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

You also need to make sure of the following;

  1. Router is running latest firmware
  2. Your Device is up to date
  3. You have the latest version of the App installed

ACK - I will submit diagnostics the next time it happens.

Just make sure you call in, after submitting the diagnostic. If you don’t call in, they won’t know to look at the diagnostic. They won’t contact you. 

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