I have had all kinds of issues with my Sonos. First, it wouldn't find my iTunes music library. Then, not sure how, started finding it. Maybe it was when I shortened my computer name? It worked for a day or so.. Then it started not connecting to my macbook.. I submitted a question, Sonos said try to restart the Wifi. I did that and restarted the Mac and that worked for a day, day and a half. Now it's back to "can't connect to Robs-Macbook pro/music. " Once in a while I get a "1002" message but not consistently. I restarted the WiFi and my computer again and that fixed NOTHING this time.. I have done the Firewall procedures. The controller will let me add music into the que but will not allow me to play it. That's when I get the "cannot connect.." error message after a short time of (not sure what the technical name for it is..not pinwheel but..) the little thing that spins, looks spikey, basically saying it's thinking.. get one of those those on top right of controller as well as sometimes in the middle of the screen then the error message. This is maddening to say the least. Shouldn't be this hard to use this system. I have no idea what else to do. Any suggestions would be appreciated.