It is not a network issue. Have actually had a professional in to check everything out. New update has left app unable to function on Android devices. Apple iPad functioning very well. Why can't you people leave things alone. After last year's debacle, I thought all that crap was behind us, but once again. Final straw for me.
Answered
Sonos App stopped working on Android phone. Still working on ipad
Best answer by buzz
When the Android controller stops working can you then continue with the iOS controller?
Here in the Community we don’t have access to the diagnostic data. You should submit a diagnostic using the Android controller immediately after one of these events. Also submit a diagnostic from the iOS controller. Follow up with SONOS phone support.
Are there any error messages? My Android phone is working OK.
All my Android devices are working. Thousands of other folks are also working.
How much experience does your "network expert" have with Sonos? So many folks claim expertise in a wide area but actually know little, nothing or even wrong things about specific areas.
Does the Android controller attempt to open? If the controller opens, what happens when you attempt to navigate or to play something?
Perhaps something went wrong during the Android controller update process. Uninstalling, then reinstalling the Android controller might work through this.
Hi. The guy who was dealing with it completely au fait with the system. The words “Couldn’t play content” appears when trying to use
What content are you attempting to play?
If you start playing something using the iOS controller can you control Volume with the Android?
When the Android controller stops working can you then continue with the iOS controller?
Here in the Community we don’t have access to the diagnostic data. You should submit a diagnostic using the Android controller immediately after one of these events. Also submit a diagnostic from the iOS controller. Follow up with SONOS phone support.
If you work with SONOS support an official, detailed audit trail of your issue will be created. This could be an issue associated with your Android model or configuration. It’s possible that your experience will add another datapoint to an accumulating body of reports generated by other users.
Reinstall the Sonos app on your Android, clear cache/data, and ensure both phone and Sonos system are on the same WiFi. If it still fails, update Android + Sonos firmware or reset the app and reconnect your system.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.