This has happened multiple times with the app. Watching on apple tv - Netflix or whichever app will randomly say ‘no content’ and I cannot control the volume through the app. It is a major pain. My Bluetooth is on and wifi is fine.
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I called Sonos support and sat in the wait queue for 35 min. They told me that a wifi extender is not supported and to get a mesh wifi system. In the meantime, rebooting the router temp solved the issue.
There may be more going on (or you are confusing listening to music as the same when watching TV). Your screen screenshot shows you were not watching TV (notice the icon image) as shown below; but accessing Apple Music or some other Music source.
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