Hi...I have a playbar, couple of 5’s, couple of 3’s, couple of 1’s...since I installed the updated app, it randomly keeps crashing, even a minute or two after I used it...more often than not it’s default message is “unable to connect to system”. Its incredibly frustrating when all I want to do is adjust the volume, but then have to spend 15 mins re-booting the app, my phone, the system to perform a simple task. I’m nearly at the point where I’m ready to junk the whole damn lot and change to a different system, I never had these problems with the previous version of the app.
I’m assuming I’m not the only one suffering these issues, so where’s the central support?
the issues I regularly have is the “unable to connect, try again later” message. Its appearance is inconsistent and can be when i first use the system on any given day, a few seconds after previous use..to get it going again, any of the following may, or may not work, depending on what mood the thing appears to be in:
- Shutting the app and re-trying
- Re-booting my phone (I use Android, latest version on a samsung phone)
- Pressing the volume and mute button to make the system searchable
- Uninstalling and re-installing the app
- Uninstalling and re-installing the whole damn system from my wif-fi
and yes, they are all on the same wi-fi network, yes the wi-fi is working and is not the issue.
Any help anyone can give will be greatly appreciated, or I’m just going to e-bay this stuff, learn the lesson and invest in something more reliable. I resent the time I have to spend to execute a simple operation, and the frequency with which I have to do it. The one constant in all of this is that every day, I will have this issue.
Thanks