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Sonos take your own app’s advice and try again, I used to proudly show off my Sonos set up and the ease you could play what you want and have it playing in multiple rooms at the same time.

 

Today my mum was child minding for us and mentioned a song she hadn’t heard in ages, took out my phone tried several times to play the song that is in my several years old playlist but you guessed it: Something went wrong repeatedly where I finally admitted defeat and said I couldn’t actually play it or anything really.

 

Bravo Sonos, and no I don’t want your headphones.

 

 

 

I currently having the same problem,  can't get into any of my serviced, same message as you