Best answer by Ryan SView original
Severe battery drain with Sonos app in iOS
I am seeing very significant battery drain on iOS when using Sonos app. This morning I just used the app for about an hour to play music, and the battery usage report shows that Sonos has consumed 47% of the battery usage in the last 24 hours. This is a trend I've noticed a lot recently. What can I do?
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Mostly just pause the music from the iPhone while selecting songs from the Mac OS app...
Never had this problem with iPhone sonos app version 7.x and prior releases. This 8.x release is truly a disaster.
Sonos, time to pony up some $$ for solid iOS engineers who know their stuff and get busy winning back your loyal user base before this ship sinks. I may delete this app off my phone.
For diagnostic purposes, you could try disabling 'Lock Screen Controls' in Sonos settings. If that doesn't help, try also disabling "Background App Refresh' for Sonos.
Probably, but not necessarily. This could be a bug in some part of the iOS API that Sonos is using, or an interaction with something else on your iPhone, given that the problem is evidently not seen on all iOS devices.
The suggestions I made might alleviate the issue for you in the meantime.
It seems obvious to me that Sonos hasn't been able to reproduce the issue in order to fix it yet, so the more information we can provide to them, the better. Unfortunately, it's not happening on any of my 3 iOS devices, so I can't help.
And many people have found that turning off the lock screen and physical hardware controls on the iOS app have mitigated the issue. Not for everyone, but it's worth a shot.
Mitigation of a clear power hogging bug in IOS has gone on far too long. As others have said, get some propper engineers on this Sonos!
BTW A system diagnostic hardly applies, as I am in Brighton and my system is in Northampton. The bug is in the Sonos Iphone app, not the firmware of the Sonos hardware.
And while I am not familiar with the contents of a diagnostic, I would hazard a guess that there's some data included from the controller device. At the very least, I'd expect a device type, OS version and software version, otherwise there'd be a multiplicity of things that they'd not be able to rectify. But just those three things probably aren't everything that they're collecting, as a guess. There's probably app settings, and perhaps other data too.
And at the end of the day, what's the cost of providing Sonos more information? As near as I can tell, it's around 15 seconds or so of button clicks, and if it helps them identify an issue, why not? Merely stating that there's a problem won't help, since they're already aware of it. There's 5 pages of this thread.
I guess it boils down to whether you want to just state that you're unhappy, or if you want to help them resolve this. Entirely up to you.
Basically I try and use a mac or iPad - needing to save my phone battery to use (I know it's weird!) as a phone.
Yesterday I forgot to turn off app, and battery dropped to 30% in hours
Will diagnostics tell anything about my iPhone app - seems this is the issue?
Seems to have been much worse since I added two play ones to my play base and play5.
Not complaining just adding to clamour.
Does anyone with multiple speakers NOT have this as an issue I wonder?
I have three iOS devices currently, and have used the app on many different iPhones. I have never experienced this issue on any of my multiple iPhones or iPads.
I uploaded the diagnostics 8420376. Sonos "solution" has been very helpful:
"We have been investigating reports from customers who are perceiving high battery usage by the Sonos app on their iOS 10 devices. The data has now been analysed and we have determined the battery usage to be reading as expected.
Our only advice to customers who do not agree with this is to force stop the app when it is not in use."
I just recently purchased a pair of Sonos Play 1’s to use at my job. The music that is “piped in” by my home office is seriously enough to make you consider water boarding as a vacation getaway !
I did a lot of research and after setting up a travel router (public WIFI solution) and turning off the piped in stuff,I could not be HAPPIER !!! Excellent products with a great sound !
I too found that after using the system that both my IPad Pro and IPhone 7Plus showed a dramatic battery drain. I need to keep the app running on both units so that I can control the volume and play lists to suit my incoming guests . I have set up a desk top quick charging station on my desk and during the day I will “top off” my units . At the end of the day I shut down the app on both units and the battery level stabilizes . I have to figure the app and the play 1’s are constantly “talking” to each other all day long and that would explain the drain. I believe that if you do not need to constantly adjust the volume and change the playlist you could just close the app and the battery drain would be minimal.
On Friday I will receive the Echo dot 2 and see if that helps as well.
Other wise I am extremely happy with this set up and it” blows the doors off “any blue tooth set up I have tried in the past .
PS I did send in a Diagnostic avctivity report but I suspect that it “is what it is “ .
Here is a thread regarding today's phone and email outage:
TL:DR is that they should be back to normal tomorrow.
Not resolved at all for me, and it’s certainly something new since I added a second Sonos to my house.
This thread seems to identify the issue and remains relevant.
What is the problem with me posting to the most relevant thread for my issue if it's a few months old?
In the sonos app it clearly says not to submit a diagnostic unless asked by staff, so I am not sure why you are encouraging me to do that unless you are staff?
I don't know perhaps you are.
But I didn't think posting on a forum topic because it was a few months old was an issue, especially when it directly addresses an issue I have, that is a new issue, and probably doesn't require a new thread, especially as new threads get buried in seconds. It seemed a better option to post to the thread with the most posts and activity than to start another.
No, since there isn't a "Sonos Staff" next to my name in the post header, I'm not Sonos staff, just someone who was hoping to get you some assistance so that you could resolve your issue. However, at this point, you don't seem to want further assistance from anyone other than Sonos, so I'll wish you the best of luck.
I appreciate the effort but for people who find their way to this site via a search engine query on their issue your response is just clutter. Can you help? Can you answer the question? Do you have the same issue? If not then while I appreciate your passion, it’s just noise.
Yes, I would 100% rather a Sonos staff member provided advice but they just don’t seem present, especially not in low traffic threads.
So your presence and commitment to the brand and the product is excellent and I admire that. But I’ve not yet seen a Sonos rep say “ah yes thanks for submitting your diagnostic let me solve that publicly where it can be indexed by search engines so others can self serve their issue”
Ironic, isn't it?