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S1 System/App Not Connecting to Windows 10 Laptop

  • March 8, 2021
  • 3 replies
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I’ve seen this problem in the community a few times.  I have a completely S1 set of hardware working fine with Android and MacOS controllers.  The Windows 10 controller on a laptop stopped working (see two screenshots - the installation suggests that the existing system has been found, and then “Sorry, we can’t connect” back in the app).  Has anyone got a routine way of addressing this?  I’ve uninstalled the S1 controller, downloaded from Sonos.com and installed again - same issue.  It used to work fine on Windows 10, but sometime last year it stopped working.

 

Best answer by Xander P

Another possibility to add to those mentioned by @Airgetlam, if there have been any changes to the network, is that the computer is seeing the WiFi as a “Public" network, rather than a “Private" network - this would leave the computer unable to see other devices connected to the network as there is increased security applied.

You can find some steps here on how to Make a WiFi network public or private in Windows 10 - if you’re using an Ethernet connection I believe the same steps apply, however you would right click on the Network icon, rather than the WiFi icon,

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    3 replies

    Airgetlam
    • Airgetlam
    • March 8, 2021

    Has there been a change in the network? Based on the error, my suspicion is that the Sonos is on a different subnet than the PC is on, so perhaps a mesh, or a WiFi extender for one or the other?

    Bruce
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    Xander P
    Xander P
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    • Xander P
    • Retired Sonos Staff
    • Answer
    • March 8, 2021

    Another possibility to add to those mentioned by @Airgetlam, if there have been any changes to the network, is that the computer is seeing the WiFi as a “Public" network, rather than a “Private" network - this would leave the computer unable to see other devices connected to the network as there is increased security applied.

    You can find some steps here on how to Make a WiFi network public or private in Windows 10 - if you’re using an Ethernet connection I believe the same steps apply, however you would right click on the Network icon, rather than the WiFi icon,

    controlav
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    Airgetlam
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    • NeilWalker
    • Author
    • Avid Contributor I
    • March 11, 2021

    Thanks for the replies so far.

    Xander - you were spot on.  The Win 10 laptop had a property of ‘Public’ for the wireless access point it was connecting to.  I have moved house recently and this is a new access point, but I usually select ‘Private’ during setup - I must had inadvertently hit the wrong option.  I was thrown a bit as the Android and Mac devices are connected to the same access point and Sonos controllers are working fine on both.

    Thanks again

    Neil

     

     

    Xander P
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