Skip to main content

This has probably already been asked, but I tried putting "The OS on this device is no longer supported" into the search tool and nothing came back so I’ll ask anyway…

I still have a couple of old devices which I manage using the S1 app on my phone, which is an Android-based Moto G4, running Android 7 (kernel version 3.10.84).

When I start up the Sonos S1 app, I get a banner at the top saying "The OS on this device is no longer supported", and providing a link to a Sonos article that says that the S1 app requires Android 5, 6 or 7.

Any suggestions how to resolve this? I also have the S2 app installed on the phone, but even if I make sure that none of the S2 components are running (by rebooting the phone before running the S1 app) it still gives me the message.

It’s not an entirely trivial error report, because it stops me from doing most of the things that I want to do, such as adding a radio station - that is not allowed by the app if your phone is deemed to be “too old” - even if it isn't!

I can only provide information regarding consumer law in Australia. We have a government run body called the ACCC (Australian Competition and Consumer Commission) that is empowered to enforce Australian Consumer Law (ACL). The Sonos company is in breach of the “Consumer Guarantee” and more specifically the  fit for purpose clause.

The following is an extract from the ACCC Consumer Guarantee clause

“Businesses that sell goods guarantee that those goods:

  • …
  • are fit for any purpose that the consumer made known to the business before buying (either expressly or by implication), or the purpose for which the business said it would be fit for”

No where did Sonos ever mention prior to purchase that they will prevent the use of the device in the future for its original intended purpose. This is a clear breach and is enforceable by ACCC law.   

Then seek legal action. Listening to us discuss it won’t change anything. 
 

I would be willing to wager that any lawyer / barrister worth their salt would look at the terms and conditions you agree to on use of the software and turn you down, but perhaps things are different in Australia, and certainly differing laws may apply. 
 

My expectation is Sonos has employed their own legal team to be sure that they can’t be prosecuted, but that wouldn’t stop you from trying. And perhaps succeeding, where others have failed. 

Terms & ConditionsCookie settings