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Answered

Removing Sonos products from my iPhone and my email from another's Sonos App

  • December 31, 2017
  • 2 replies
  • 1909 views

TillerTine
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I was trying to help a friend set her Sonos up on Android devises. Somehow, I managed to get 2 of her Sonos Play 1's listed on my iPhone. In addition, my email address is showing up on her devises as her registered Sonos email address. How can I get her products off of my iPhone (her Play 1's are not showing up on any of my other devises) and my email address out of her Sonos app?

Best answer by jgatie

She can change the email associated with her account by doing the following:

Using the Sonos app for iOS or Android: Open the Sonos app. From the More tab, tap Settings > My Sonos Account > Transfer Sonos to a new account

Using the Sonos app on Mac or PC: Select Help > My Sonos Account > Transfer Sonos to a new account
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2 replies

bockersjv
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  • Local Superstar
  • 2634 replies
  • December 31, 2017
uninstall and re-install the app

jgatie
  • 28203 replies
  • Answer
  • December 31, 2017
She can change the email associated with her account by doing the following:

Using the Sonos app for iOS or Android: Open the Sonos app. From the More tab, tap Settings > My Sonos Account > Transfer Sonos to a new account

Using the Sonos app on Mac or PC: Select Help > My Sonos Account > Transfer Sonos to a new account