I have been unable to access Relisten via Sonos for a couple of months now. Works fine on my iOS Relisten app. Any thoughts? Many thanks. (I am on the S1 app with a mix of Sonos products, some not S2 compatible.)
Answer
Relisten - S1
Best answer by Corry P
Hi
Welcome to the Sonos Community!
Sorry to hear of this issue you are having with being unable to browse Relisten on your Sonos system.
Thank you for reporting this to us. Our music partners are investigating the issue and do not currently have an estimate on when this will be fixed, but I will update this thread when I hear of it.
I hope this helps.
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I don’t use S1, so my advice is limited.
Most streaming companies use a different streaming server to supply Sonos with data, so the comparison to their own app on your phone could be limited, as there would likely be two separate sources. Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it? Don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
It’s possible that the issue is with the Relisten server, in which case it would likely be more beneficial for you to reach out to Relisten, rather than Sonos. Most companies tend to listen more actively to paying customers.
+19Hi
Welcome to the Sonos Community!
Sorry to hear of this issue you are having with being unable to browse Relisten on your Sonos system.
Thank you for reporting this to us. Our music partners are investigating the issue and do not currently have an estimate on when this will be fixed, but I will update this thread when I hear of it.
I hope this helps.
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
For the first time in a year, Relisten is working on my Sonos 1 system. I changed nothing on my end. Either Sonos or Relisten did something. Thank you to whoever fixed it.
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