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Procedure for returning CR100 for recycling

  • March 29, 2018
  • 9 replies
  • 947 views

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I have just received my 2 envelopes and labels for my 2 CR100s. Do you want the cradles and power supplies as well, or just the controllers ? The labels are for DHL. Will you be arranging a pickup, or do I do that ?
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9 replies

Chris
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  • Lead Maestro
  • March 29, 2018
You probably just call DHL or drop it off at a DHL location

Chris
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  • Lead Maestro
  • March 29, 2018
http://www.dhl.com/en/express/shipping/find_dhl_locations.html

Edward R
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  • Retired Sonos Staff
  • March 29, 2018
Hi there, Dick Cooper. Thanks for checking. The CR100's themselves will suffice. You will need to organise pickup with DHL yourself. The instructions should be in the email. Let us know if you require any further assistance. Many thanks.

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  • Author
  • Avid Contributor I
  • March 29, 2018
Thanks Edward. I will get on with it.

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  • Author
  • Avid Contributor I
  • March 29, 2018
I am sorry but this is not working out. 1. I had no email with instructions. 2. I have just tried to arrange a collection with DHL and they asked for nearly 400 euros. Sorry, but no. I will take them to my local dump.

Chris
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  • Lead Maestro
  • March 29, 2018
They didn’t send prepaid labels. I think she didn’t understand.

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  • Author
  • Avid Contributor I
  • March 29, 2018
Since SONOS do not want the cradles or power supplies (they wouldn't fit in the envelopes anyway) I will recycle the whole lot locally and forget DHL

Stanley_4
  • Lead Maestro
  • March 29, 2018
We have no problem dropping stuff like the CR-100 off at our local hazardous waste collection point. Couldn't see the hassle of packing and shipping them back versus the drop-off.

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  • Author
  • Avid Contributor I
  • March 30, 2018
You are right, of course, but I just wanted to put Sonos to the trouble and expense of organising the recycling.