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Playlist not working

  • November 25, 2018
  • 3 replies
  • 1205 views

sonos will play a song if I select it from the library but cannot find server if I use a playlist. This playlist is one that I have used for years.
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3 replies

Keith N
  • Sonos Staff
  • 4604 replies
  • November 25, 2018
Hi, cjsands. Is it possible that the file location of these playlists has changed? Are these playlists favorited? It might be a good idea to re-index your library as favorites do not update as your music library would.

  • Author
  • Contributor I
  • 1 reply
  • November 25, 2018
Everything is the same as it has been. I have even deleted the library from sonos and added it back in.

Keith N
  • Sonos Staff
  • 4604 replies
  • November 25, 2018
Understood. In this case, it might be best to get in contact with our support team. They can set up a remote session and have a closer look at the connection between your music library, the playlists, and Sonos.