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Question

Playlist Connection To Amazon Music Is Lost

  • August 19, 2026
  • 3 replies
  • 21 views
M
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Hello,

 

Some frustration here. I have Amazon Music Unlimited. I can connect to Amazon Music just fine. But when I try to play various Playlists that I have created using My Sonos I receive the message “The connection to Amazon Music was lost.

  1. I have uninstalled and reinstalled the Sonos app (S1).
  2. I have uninstalled and reinstalled the Amazon Music services on the Sonos app. Also, the Amazon Music was re-authorized.
  3. I have power-cycled everything: unpowered all my Sonos devices and unplugged my router and restarted everything five minutes later.

Bottom line: No difference.  I cannot play my my Sonos Playlists with Amazon Music tracks: “The connection to Amazon Music was lost”.

At this point I have no idea what to do except the solution of last resort, which is to re-create all of my playlists. This, of course, is unattractive, to say the least.

Any suggestions or advice would be appreciated!

Mateo

3 replies

Stanley_4
  • Stanley_4
  • Grand Maestro
  • August 19, 2026

Try recreating a small Playlist and see if it works.

There was an announcement of big changes to the Sonos Amazon connection today, S1 wasn't mentioned but S2 folks are seeing issues too.

https://support.sonos.com/en-us/services/amazon-music

 

MoPac
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  • MoPac
  • Headliner III
  • August 20, 2026

I don’t have S1 but I do have SonoPhone where the new Amazon Music is presented in a different way.  The User Playlists & Library are sub menu selections in the Collections menu choice.

 

controlav
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  • controlav
  • Lead Maestro
  • August 20, 2026

It is highly likely this is related to this bug:

I would (i) link this thread to the linked item in the above post so that Support see it and (ii) hold off on re-creating your playlists and hope Sonos/Amazon fix this soon.

I am guessing the recent SMAPI changes changed the ids of Amazon playlists, which is unfortunate.

However to be clear: while the Favorites (under My Sonos) are broken, do the underlying Amz playlists still work (use the mobile app to get to them as Desktop is broken)?

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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