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I have a Play5 connected to my Samsung TV via line in......

The sound cuts out if the volume is turned down very low via the TV.

Cant have the TV volume below 4.....

Normal volume returns when I turn the TV up again. 



I can work around this by leaving the TV volume High, and then turning the SONOS volume down to the level I want 

No problems with cut outs at low volume when streaming music..

I'm not a electronic wiz, but I'm thinking that the TV pumps out less current or voltage through the audio line out at low volume. And that the SONOS line in needs a specific current or voltage for it to detect audio is being played....Please correct me....

Is there a way for me to get SONOS to play the audio from my TV at very low volume?????

Cheers
Hello,

Thank you for contacting us by ask.sonos.com



Due to the issue, mind submitting a diagnostic and reply with the confirmation number within the 20mins the system is experiencing the problem.

Here is a FAQ showing you how to Submit system diagnostic

Keep me posted.



Best regards,

Max
Diagnostic 3828806 submitted... This was taken whilst I was using my connect Amp... Was using line in at very low volume, and the sound cut out...
Same again 3828846.....This time when using my play 5,,,,, Two TVs are in use. 1 connected to the Connect Amp, the other connected to my play 5. Sound cuts out when i turn the TV down very low....Comes back on when i turn the sound up again
Hi,



I have reviewed both diagnostics. Every Sonos system has one master device called (RootBridge). This is the unit that is wired to the network.

In your setup it's the Sonos CONNECT:AMP, the issue is the PLAY:5 named Office is the RootBridge.



Follow the step below:

(Make sure to close all Sonos apps running on all computers & mobile device(s) )

-Open a webpage and type in the address bar: http://192.168.0.10:1400/advconfig.htm



-On the webpage set the First ZP option to Disable and press submit.



-On submission the page will come back Blank.



-Type then in the address bar: : http://192.168.0.10:1400/reboot



-Open a webpage and type in the address bar: http://192.168.0.15:1400/advconfig.htm



-On the webpage set the First ZP option to Enable and press submit.



-On submission the page will come back Blank.



-Type then in the address bar: : http://192.168.0.15:1400/reboot



Once done resubmit a diagnostic and reply with the confirmation number.



Here is a FAQ showing you how to Submit system diagnostic



Keep me posted.



Best regards,

Max
Hi there,



Same issue. Performed instructions above with no chance in results. Here is the confirmation number: 1529541606



Best regards,

Ulrik
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