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Question

PC/Win 10 App cannot find system. Android app is fine.

  • February 18, 2018
  • 1 reply
  • 495 views

Hello Sonos, I have submitted a diagnostic from my Android app. Number is 8508924.

Mysystem which has two play 5's and a plaubase is working fine in standard set-up and I can control it via my Samsung S7 Android device. However, on the Win 10 PC, the controller cannot find the system. Both are connected to the same wireless network. If I plug my laptop into my router (direct ethernet cable) the controller will find the system.

Many thanks.
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1 reply

  • Author
  • Contributor I
  • 6 replies
  • February 18, 2018
Hi Sonos, I changed my wireless network from public to private and the controller app now finds my system. Seems a bit odd but at least it is working.