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new update 21/nov/2017

  • November 21, 2017
  • 9 replies
  • 683 views

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  • Avid Contributor I
  • 12 replies
Ios update required, click yes to open app store, on sonos app it says open, click on this and it just loops you back to the sonos screen without starting update.
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9 replies

  • Contributor I
  • 4 replies
  • November 21, 2017
I’m having the same problem too. What’s our solution

chicks
  • 3275 replies
  • November 21, 2017
Refresh the screen, worked for me.

  • Contributor I
  • 4 replies
  • November 21, 2017
Still keeps looping

chicks
  • 3275 replies
  • November 21, 2017
Then just go the standard App Store route, again refresh the screen. It sometimes takes time for the update to get pushed out to all of Apple's servers, might try waiting 30 mins.

Ryan S
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  • Retired Sonos Staff
  • 12372 replies
  • November 21, 2017
If that still isn't doing the trick, you might want to uninstall and re-install the app from the store.

Resurrected
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  • Avid Contributor I
  • 33 replies
  • November 21, 2017
Uninstall and a fresh install worked for me.

I had no issues at all with the Android update, just the iOS one.

  • Lyricist I
  • 1 reply
  • November 21, 2017
Last advice did the trick. I deleted the app from my iPhone, reinstalled it and it is now the new version and isn’t telling me to update. 🙂

  • 13501 replies
  • November 22, 2017
Curious update; I ran it while speakers were playing at my desk. All it did was update the Mac controller without stopping the music at any time, or updating the speakers. Which still show as at 8.2.

eliminatorDenmark
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  • Trending Lyricist I
  • 17 replies
  • November 22, 2017
After the latest update, all my Surround settings are gone. 😞 I have deleted the Controller App , and installed again. .....But unfortuanately no luck 😞 Are Sonos working on the problem , or ?