Skip to main content
Answered

My Bridge has stopped working

  • December 22, 2017
  • 7 replies
  • 793 views

My Bridge has stopped working I have no lights on the rear & no white light on the top of the bridge I have also tried all the usual troubleshooting tips

Best answer by Chris

Doesn't sound good. Do you have another Sonos device that is close to router you can use to make the ethernet connection?
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

7 replies

Chris
Forum|alt.badge.img+22
  • Lead Maestro
  • 17598 replies
  • Answer
  • December 22, 2017
Doesn't sound good. Do you have another Sonos device that is close to router you can use to make the ethernet connection?

  • Author
  • Contributor I
  • 3 replies
  • December 22, 2017
Hi Chris no I have even tried a wired connection direct from the router - Bridge

  • Author
  • Contributor I
  • 3 replies
  • December 22, 2017
There are also no lights on the rear which normally flicker plus no longer a white light on the top of the bridge I have also tried the reset button

Chris
Forum|alt.badge.img+22
  • Lead Maestro
  • 17598 replies
  • December 22, 2017
Yea it sounds dead. I was saying hook one ️of your speakers or their devices to your router that can act as bridge. Else you will need a new one or some snow device to plug in router if you still want sonos net

If you want to operate without a bridge device. Hooking one speaker temporarily to router. Bring up controller. Settings advanced. WiFi setup. Run WiFi setup then you can take speaker back we’re belongs and temporarily be using WiFi only mode.

  • Author
  • Contributor I
  • 3 replies
  • December 22, 2017
I have tried what you suggested connecting a play speaker direct to my router & this worked thanks ? I then connected it all back up & tried
A different power lead & the bridge connect is now working it was the power lead it's knackered.

Chris
Forum|alt.badge.img+22
  • Lead Maestro
  • 17598 replies
  • December 22, 2017
Great news!

jgatie
  • 28203 replies
  • December 23, 2017
Yeah, the power supplies on the Bridge have been know to go before the device itself.