Skip to main content

I have seen this occur with repeatability under MacOS.  Both Catalina and Big Sur versions.  I set the Sonos device as my default sound output device.  As shown below, ManCave and SonosBeam are Sonos devices.  Within a couple minutes the wired ethernet stops working on my Mac and then eventually a kernel panic.  I am able to control spotify music on the Sonos using the MacOS Sonos S2 App with no problem.  All Sonos devices are wired with ethernet.  I see this behavior when selecting both One and Beam products.  Below is crash report from MacOS.  Thanks

 

Dave

panic(cpu 0 caller 0xffffff800fabf643): "Restart timed out in phase 'Notifying power plane drivers'. Total 30000 ms:
vfs_unmountall: 570 ms
PowerOff/Restart still waiting on handler: 3997 ms @ 0x<ptr>, com.apple.iokit.IOUSBHostFamily(1.2)aA4EDF9D5-1A4C-35EA-A92E-88332B37F8D9]@0x<ptr>->0x<ptr>
PowerOff/Restart handler completed: 5002 ms @ 0x<ptr>, com.apple.iokit.IOUSBHostFamily(1.2)aA4EDF9D5-1A4C-35EA-A92E-88332B37F8D9]@0x<ptr>->0x<ptr>
PowerOff/Restart still waiting on handler: 3976 ms @ 0x<ptr>, com.apple.iokit.IOUSBHostFamily(1.2)aA4EDF9D5-1A4C-35EA-A92E-88332B37F8D9]@0x<ptr>->0x<ptr>
PowerOff/Restart handler completed: 5638 ms @ 0x<ptr>, com.apple.iokit.IOUSBHostFamily(1.2)aA4EDF9D5-1A4C-35EA-A92E-88332B37F8D9]@0x<ptr>->0x<ptr>
PowerOff/Restart handler completed: 1112 ms @ 0x<ptr>, com.apple.driver.AppleBCMWLANCoreMac(1.0)r500C1EFD-E9D6-32C7-AFEF-50A2D8F3D157]@0x<ptr>->0x<ptr>
PowerOff/Restart still waiting on handler: 3232 ms @ 0x<ptr>, com.apple.iokit.IONetworkingFamily(3.4)a9178A2AA-EFFD-3DA3-86C3-08EFD4DAF005]@0x<ptr>->0x<ptr>
"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-7195.60.75/iokit/Kernel/IOPMrootDomain.cpp:5791
Backtrace (CPU 0), Frame : Return Address
0xffffffb0ace4bb30 : 0xffffff800f2b9aed
0xffffffb0ace4bb80 : 0xffffff800f3fc6e3
0xffffffb0ace4bbc0 : 0xffffff800f3ecd1a
0xffffffb0ace4bc10 : 0xffffff800f25ea2f
0xffffffb0ace4bc30 : 0xffffff800f2b938d
0xffffffb0ace4bd50 : 0xffffff800f2b9678
0xffffffb0ace4bdc0 : 0xffffff800fabe3ca
0xffffffb0ace4be30 : 0xffffff800fabf643
0xffffffb0ace4be50 : 0xffffff800fa36609
0xffffffb0ace4be80 : 0xffffff800f2fe6b5
0xffffffb0ace4bef0 : 0xffffff800f2ff5c4
0xffffffb0ace4bfa0 : 0xffffff800f25e13e

Process name corresponding to current thread: kernel_task

Mac OS version:
20C69

Kernel version:
Darwin Kernel Version 20.2.0: Wed Dec  2 20:39:59 PST 2020; root:xnu-7195.60.75~1/RELEASE_X86_64
Kernel UUID: 82E2050C-5936-3D24-AD3B-EC4EC5C09E11
KernelCache slide: 0x000000000f000000
KernelCache base:  0xffffff800f200000
Kernel slide:      0x000000000f010000
Kernel text base:  0xffffff800f210000
__HIB  text base: 0xffffff800f100000
System model name: Macmini8,1 (Mac-7BA5B2DFE22DDD8C)
System shutdown begun: YES
Hibernation exit count: 0

System uptime in nanoseconds: 416286226423
Last Sleep:           absolute           base_tsc          base_nano
  Uptime  : 0x00000060ec97ba45
  Sleep   : 0x0000000000000000 0x0000000000000000 0x0000000000000000
  Wake    : 0x0000000000000000 0x00000010c92b2488 0x0000000000000000
last started kext at 141872782375: @plugin.IOAVBDiscoveryPlugin    900.12 (addr 0xffffff7faf8ca000, size 32768)
last stopped kext at 277999244086: >usb.!UHostPacketFilter    1.0 (addr 0xffffff801205b000, size 8192)
loaded kexts:
com.AmbrosiaSW.AudioSupport    4.2
@filesystems.smbfs    3.4.1
@filesystems.afpfs    11.3
@nke.asp_tcp    8.2
>!APlatformEnabler    2.7.0d0
>AGPM    119
>X86PlatformShim    1.0.0
@filesystems.autofs    3.0
@fileutil    20.036.15
>!AUpstreamUserClient    3.6.8
>!AMCCSControl    1.14
>!AGraphicsDevicePolicy    6.2.2
>!ABridgeAudio!C    100.2
@AGDCPluginDisplayMetrics    6.2.2
>!AGFXHDA    100.1.431
>pmtelemetry    1
>LuaHardwareAccess    1.0.16
|IOUserEthernet    1.0.1
>BridgeAudioCommunication    100.2
>!AAVEBridge    6.1
>!A!IKBLGraphics    16.0.1
|IO!BSerialManager    8.0.2f9
@Dont_Steal_Mac_OS_X    7.0.0
>!AHV    1
>!A!ICFLGraphicsFramebuffer    16.0.1
>!A!IPCHPMC    2.0.1
>!ADiskImages2    1
>!AThunderboltIP    4.0.3
>!A!ISlowAdaptiveClocking    4.0.0
>BCMWLANFirmware4378.Hashstore    1
>BCMWLANFirmware4377.Hashstore    1
>BCMWLANFirmware4364.Hashstore    1
>BCMWLANFirmware4355.Hashstore    1
@filesystems.tmpfs    1
@filesystems.hfs.kext    556.60.1
@BootCache    40
@!AFSCompression.!AFSCompressionTypeZlib    1.0.0
@!AFSCompression.!AFSCompressionTypeDataless    1.0.0d1
>!ABCMWLANBusInterfacePCIeMac    1
@filesystems.apfs    1677.60.23
@private.KextAudit    1.0
>!AACPIButtons    6.1
>!ASMBIOS    2.1
>!AACPIEC    6.1
>!AAPIC    1.7
@!ASystemPolicy    2.0.0
@nke.applicationfirewall    310
|IOKitRegistryCompatibility    1
|EndpointSecurity    1
@plugin.IOAVBDiscoveryPlugin    900.12
$SecureRemotePassword    1.0
@kext.triggers    1.0
>!ASMBus!C    1.0.18d1
>!AGraphicsControl    6.2.2
|IOAVB!F    900.12
|IONDRVSupport    585
|IO!BHost!CUARTTransport    8.0.2f9
|IO!BHost!CTransport    8.0.2f9
@plugin.IOgPTPPlugin    900.11
|IOEthernetAVB!C    1.1.0
>!A!ILpssUARTv1    3.0.60
>!A!ILpssUARTCommon    3.0.60
>!AOnboardSerial    1.0
>!UAudio    401.4
|IOAudio!F    300.6.1
@vecLib.kext    1.2.0
|IOAccelerator!F2    439.52
@!AGPUWrangler    6.2.2
@!AGraphicsDeviceControl    6.2.2
|IOGraphics!F    585
|IOSlowAdaptiveClocking!F    1.0.0
>X86PlatformPlugin    1.0.0
>IOPlatformPlugin!F    6.0.0d8
>usb.!UHub    1.2
>usb.cdc.ncm    5.0.0
>usb.cdc    5.0.0
>usb.networking    5.0.0
>usb.!UHostCompositeDevice    1.2
>!AThunderboltPCIDownAdapter    4.1.1
>!AThunderboltDPInAdapter    8.1.4
>!AThunderboltDPAdapter!F    8.1.4
>!AHPM    3.4.4
>!A!ILpssI2C!C    3.0.60
>!A!ILpssI2C    3.0.60
>!A!ILpssDmac    3.0.60
>!ABSDKextStarter    3
|IOSurface    289.3
@filesystems.hfs.encodings.kext    1
>!ABCMWLANCoreMac    1.0.0
|IOSerial!F    11
|IO80211!FV2    1200.12.2b1
|IOSkywalk!F    1
>IOImageLoader    1.0.0
>corecapture    1.0.4
>!AThunderboltNHI    7.2.8
|IOThunderbolt!F    9.3.2
>usb.!UVHCIBCE    1.2
>usb.!UVHCICommonBCE    1.0
>usb.!UVHCI    1.2
>usb.!UVHCICommon    1.0
>!AEffaceableNOR    1.0
|IOBufferCopy!C    1.1.0
|IOBufferCopyEngine!F    1
|IONVMe!F    2.1.0
|IOUSB!F    900.4.2
>usb.!UXHCIPCI    1.2
>usb.!UXHCI    1.2
>!AEthernetAquantiaAqtion    1.0.64
>mDNSOffloadUserClient    1.0.1b8
>!AEFINVRAM    2.1
>!AEFIRuntime    2.1
>!ASMCRTC    1.0
|IOSMBus!F    1.1
|IOHID!F    2.0.0
$!AImage4    3.0.0
|IOTimeSync!F    900.11
|IONetworking!F    3.4
>DiskImages    493.0.0
|IO!B!F    8.0.2f9
|IOReport!F    47
|IO!BPacketLogger    8.0.2f9
$quarantine    4
$sandbox    300.0
@kext.!AMatch    1.0.0d1
|CoreAnalytics!F    1
>!ASSE    1.0
>!AKeyStore    2
>!UTDM    511.60.2
|IOUSBMass!SDriver    184.40.6
|IOSCSIBlockCommandsDevice    436.40.6
|IO!S!F    2.1
|IOSCSIArchitectureModel!F    436.40.6
>!AMobileFileIntegrity    1.0.5
@kext.CoreTrust    1
>!AFDEKeyStore    28.30
>!AEffaceable!S    1.0
>!ACredentialManager    1.0
>KernelRelayHost    1
|IOUSBHost!F    1.2
>!UHostMergeProperties    1.2
>usb.!UCommon    1.0
>!ABusPower!C    1.0
>!ASEPManager    1.0.1
>IOSlaveProcessor    1
>!AACPIPlatform    6.1
>!ASMC    3.1.9
|IOPCI!F    2.9
|IOACPI!F    1.4
>watchdog    1
@kec.pthread    1
@kec.corecrypto    11.1
@kec.Libm    1

 

Hi @dozer1dave.

Welcome to the Sonos community and thanks for bringing this to our attention. Allow me to share with you my recommendation to help out.

Based on the provided situation, I would recommend contacting our technical support team for more in-depth troubleshooting steps. It is best to contact our technical support team so they can take a look into what is the root cause of the issue. I would also like to suggest submitting a diagnostic after 3-5 minutes after the issue re-occurred so we can also check what is going on.

 I would also like to ask if we can be familiar with the information below to help our technical support team be familiar with your network layout so we can also check our internal resources if we have any known issues and workaround with your network hardware.

  1. Router make and model.
  2. Modem make and model.
  3. Wifi booster or extender make and model.
  4. Mesh system make and model.
  5. Secondary or tertiary router make and model.
  6. Other devices wired to the router.
  7. Network switch or hub make and model.
  8. Other devices wirelessly connected to the router.

The more information you provide, the more we can better understand what is going on to help you out.

Please let us know if you still have further questions or concerns. Here in the community, everybody can help you out.

 

Thanks,