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Answered

Lost room setting

  • December 31, 2018
  • 6 replies
  • 1040 views

My room setting fell out of my app. How do add a room there are no options?

Best answer by Airgetlam

Two different issues, I think. gogreen, you're probably using a desktop controller, and those settings have been removed from it, you'll need to use a mobile client.

plum4mlb, you're talking about a room not showing up. Could be wifi interference, or it could be a duplicate IP address issue. Try unplugging your Sonos, and rebooting your router, and then plug the Sonos back in to the power.
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6 replies

  • Lyricist I
  • 2 replies
  • December 31, 2018
Just had the same problem 😞 i have 4 rooms and lost one of them. I can substitute a room by changing the group settings but can't find a way to recover the missing room. Interested to see what the cure is.

Airgetlam
  • 44748 replies
  • Answer
  • December 31, 2018
Two different issues, I think. gogreen, you're probably using a desktop controller, and those settings have been removed from it, you'll need to use a mobile client.

plum4mlb, you're talking about a room not showing up. Could be wifi interference, or it could be a duplicate IP address issue. Try unplugging your Sonos, and rebooting your router, and then plug the Sonos back in to the power.

  • Lyricist I
  • 2 replies
  • January 1, 2019
Hi Bruce:

Excellent advice. I tried it and it worked.

Thank you for taking the time to help.

Best wishes for 2019.

Martin

  • Author
  • Contributor I
  • 1 reply
  • January 2, 2019
Bruce,

Had the same issue as plum and your advice worked out perfect. Thank you so much for your insight!

Shawn

Airgetlam
  • 44748 replies
  • January 3, 2019
Happy to be of assistance 🙂

It is indeed unfortunate that sometimes routers don't stay stable. I've never had to reboot my fridge, but occasionally a power cycle of my router fixes my issues 🙂