![](https://uploads-eu-west-1.insided.com/sonos-en/attachment/70e07960-348a-4585-a44e-d00fb8df8960.png)
I can log in to sonos.com correct, But in the app it is some other user I dont know. I above is not correct.
I can log in to sonos.com correct, But in the app it is some other user I dont know. I above is not correct.
https://support.sonos.com/s/article/4922?language=en_US
However, if you are trying to add a pre-owned speaker, reset that speaker and try adding it again.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.