Sound become muffled, lack of clarity and layering after update.
Diagnostic number: 1915351048
Answered
Latest update degrades Sonos sound quality
Best answer by Keith N
Hi there, bc4064. Software updates typically do not cause changes to the sound quality, so it will be quite challenging to assist over the forum. Whenever a user describes a problem with audio quality, I typically recommend giving our support technicians a call. They are able to troubleshoot this in real time and help determine if the device needs to be replaced.
Thanks!
Thanks!
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Hi there, bc4064. Software updates typically do not cause changes to the sound quality, so it will be quite challenging to assist over the forum. Whenever a user describes a problem with audio quality, I typically recommend giving our support technicians a call. They are able to troubleshoot this in real time and help determine if the device needs to be replaced.
Thanks!
Thanks!
I’ve contact the technical support, did a retune of trueplay, sound got in tuned, but the bass still lacks a solid earthy punch. It feels like it echoes and feels like you are in Active Noise Cancelling. I stream from Spotify and tidal if bitrates even matter here. I was satisfied with the bass before. I don’t know what went wrong.
Understood. Does this happen with all audio being played across all Sonos speakers or is this isolated to a specific room/speaker? Since you've reached out to support, you can also reply to the follow-up email from the technician you spoke to earlier. This will re-open the support ticket and get some additional help.
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