Up dated to IOS14 yesterday, SI app refused to work.
After an hour of doing the turn it on and off again dance, with no joy… in installed the app and reinstalled it.
The app then asked permission to connect to Wif and Bluetooth- system is now up and running.
Is this workaround the production version IOS14 update for S1?
I have nearly 20 Sonos devices running via a boost connected to a 6 node Linksys Velop mesh network.
Post IOS14 - in addition to having just spend 3 hours manually resetting and reattaching every Device to the Boost network, the local access functionality workaround accessing the mesh network directly has created chaos. The mesh network dynamically manages load profile to the individual nodes and in turn the Sonos speakers now. This has created constant drop outs right across the network as the mesh network reallocates the load.
Can I raise a ticket to have this remediated please?
+1
Ok, it works one day.
currently no Connection via App
App reinstall, reboot iPhone … Connection via App works again. But this is not smart
Again.. no Connection.
also with iOS 14.1
+13
Hi folks, thanks for reaching out and welcome to the new users here in the community. Just to let you know that after enabling Local Network Privacy for the Sonos S1 app, it should perfectly work as the same with other apps in iOS devices.
Upon opening the S1 App for the first time after updating to iOS 14 you will be prompted to enable "LocalNetworkPrivacy" for the Sonos App:
If you deny this permission, you will be met with the system not found.
After allowing the Sonos S1 and still experiences system not found, then it’s a different problem. Continue to troubleshoot 'System Not Found' as normal.
Just let us know. We and the community are always here to help.
Just as a secondary note, Sonos will not work with any Apple Beta iOS versions.
Ok tried more stuff and got it to work. One of the things I did was to check with my interest service provide home page. I use AT&T and they have a website where I can manage my internet (like the name and password, setting up guest network, etc). It can also show what devices are connected to the internet. So when I checked, none of my sonos devices showed up as being connected to my network. For some reason it looked like when I upgraded to iOS14 it reset or kicked my sonos devices off the internet and wasn’t connecting back up automatically? Weird. Anyway, I did a restart of my network from the website. It took a few minutes to shut down and restart (and honestly I am not sure if this is the same as unplugging the router or not) but after the restart it showed the sonos devices back and then I was able to reconnect to my sonos app on my phone. Not sure this will work for everyone, seems like there are other issues too, but worth a try.
+13
Hi folks. I really appreciate the assistance and sharing your experiences here. This is really helpful. Just let us know if you need anything. We and the community are always here to help.
+23
Note that the iOS14 prompt to enable Local Network permissions for non-aware apps is not totally reliable. Based on experience, if you have trouble forcing it to appear, do this:
Uinstall the Sonos app
Reboot your device
Reinstall the Sonos app
When you start it, you should get the Local Network privacy prompt, and say Allow.
Also “connect to existing system” when the app asks.
Dang man - when I signed in Sonos popped up with a “do you want emails about discounts on new products?” At this point, I want to pitch my entire Sonos system into the Potomac and move to Alaska - But - rather than burn it down, I’d love to get this app woking again. I have:
unplugged router, reset router, unplugged all Sonos components, reset components, plugged in the Sonos components into the router, unplugged all Sonos components after resetting the router and added them one at a time, reset the boost and added it back in. Rinse and repeat all of the above
I uninstalled/re-installed the Sonos app three times, made sure I have permissions granted in the Privacy>Local Network, turned off the phone, reinstalled the app. Rinse and repeat.
I have iOs 14, my girlfriend uses an older phone and older ios and can connect. I can connect with my computer - Macbook - I cannot with my iPhone 11, ios 14. Bam
Sure - high quality problems, I get that, but what the heck man. I’m good at this technology stuff but am baffled. There is something about a dedicated ip address - that stuff is beyond my capabilities. I am stumped. I may have to go full Boomer and actually call these dues at Sonos for help. So lame.
I still have this problem. Gave the S1 app the privacy/local network permission, deleted the app, re-installed the app, restarted the iPhone (14.0.1). Twice. The S1 app still can’t find my sonos system, although my Macs both see it fine. All devices on S1 11.2.3.
+23
The real fix is for Sonos to update both apps to be iOS14 aware. As someone who is trying to do this for my own app, it is a PITA. Apart from the Local Network permission, which is straight-forward, you actually need explicit permission from Apple on a per-app basis to do multicast. Unclear how many apps Apple will allow to do this.
I still have this problem. Gave the S1 app the privacy/local network permission, deleted the app, re-installed the app, restarted the iPhone (14.0.1). Twice. The S1 app still can’t find my sonos system, although my Macs both see it fine. All devices on S1 11.2.3.
I lied. One of my Macs wasn’t on the latest sonos version (11.2.3). As soon as I updated that, then the iOS version of the S1 app suddenly found my sonos system and all is good again.
I still have this problem. Gave the S1 app the privacy/local network permission, deleted the app, re-installed the app, restarted the iPhone (14.0.1). Twice. The S1 app still can’t find my sonos system, although my Macs both see it fine. All devices on S1 11.2.3.
I lied. One of my Macs wasn’t on the latest sonos version (11.2.3). As soon as I updated that, then the iOS version of the S1 app suddenly found my sonos system and all is good again.
Just curious where you see the S1 version. I have both S1 and S2 apps installed on my iOS 14.0.1 phone and iPad, but neither works.
Rebooted router while speakers unplugged seems to solve the problem.
+23
The real fix is for Sonos to update both apps to be iOS14 aware. As someone who is trying to do this for my own app, it is a PITA. Apart from the Local Network permission, which is straight-forward, you actually need explicit permission from Apple on a per-app basis to do multicast. Unclear how many apps Apple will allow to do this.
Apple just approved my app for multicast permissions, so I guess this wont be a problem for Sonos either once they update their apps for iOS 14.
Krishma M, you saved my day! Thanks so much.
+13
Hi folks, thanks for reaching out with the Sonos Community! I’m glad it’s working now. Just let us know if you need anything. We and the community are always here to help.
I’ve managed to resolve my issue with the Sonos app not finding the system over WiFi after updating iPhone to IOS14. Posting it in case it helps anyone else struggling with this issue. All other solutions noted above ie rebooting router, changing network privacy setting, unplugging speakers, uninstalling and reinstalling app etc all failed for me.
Apparently an additional privacy feature introduced by IOS14 was the use of a private address when connecting your iPhone to a WiFi network. This option can be found by selecting your WiFi network on your phone. I turned this off and the Sonos app immediately worked.
+13
Hi
I’ve managed to resolve my issue with the Sonos app not finding the system over WiFi after updating iPhone to IOS14. Posting it in case it helps anyone else struggling with this issue. All other solutions noted above ie rebooting router, changing network privacy setting, unplugging speakers, uninstalling and reinstalling app etc all failed for me.
Apparently an additional privacy feature introduced by IOS14 was the use of a private address when connecting your iPhone to a WiFi network. This option can be found by selecting your WiFi network on your phone. I turned this off and the Sonos app immediately worked.
Did not work for me. I’m actually on the verge of getting rid of the entire system. It is ridiculous that Sonos is not able to fix this.
This is what I’ve done so far. Today it is still not working. I reset the router twice. Worked, but I cannot keep doing this on a weekly basis. Installed and reinstalled the App. Both S1 and S2. No difference. Removed the “private address” setting on my i’hone’s Wifi configuration. No difference.
At this point they are collecting dust and going on the curb in a week. What a waste of money!
I’ve also tried reboot, unplug, … nothing works for me. When can we expect Sonos to act on it ?
Everytime I go to use the Sonos app it can’t find the 3 speakers. I have tried all the fixes mentioned above the only thing that works is resetting the router…..every single time! I have an iphone on ios 14..I’ve checked and double checked the privacy/local networks….nothing fixes it. Can someone at Sonos help?
+15
Hi
Thank you for your answer. My wife has a Samsung phone and it works perfectly on hers. I will contact the support as well later. Shame the issue has arisen for apple products.
Think I’ve finally got new SONOS controller working in iPad running iOS 14. But I’ve gone from trusting SONOS, to thinking that even though it works now, it may play up again for no apparent reason in the future. Hopefully not, but I’ve been grappling with this for days now so not holding my breath. Thankfully the users on this thread (rather than sonos support) have proved very useful. I’ve got a couple of old iOS devices (12.5.2). They worked fine, so was able to update Connect (Gen2) and Play:1 to Sonos OS S2, Version 3 using one of them. Next loading S2 on the iPad iOS 14. Here’s what seems to have got it working, it’s a combination of things in this thread. First disabling Private IP Adress on iPad as per earlier suggestion (thanks pjseps). Next Power off sonos devices. Power off router, power on again and let it reconnect (do this before powering on sonos devices) (thanks Tom_BP), this is a different order to the one suggested in Sonos troubleshooting steps. Installed S2 Controller again. And now I can connect to existing devices. Interestingly the SONOS App isn’t listed in Privacy > Local Network settings on iPad, and I received no notification to allow it acces to local network when installing the App. So working now, let’s see what tomorrow brings. In truth I suspect controlav is nearer the mark, when saying the app needs some kind of fix to be ios14 aware, but I’m no software expert.
Interestingly the SONOS App isn’t listed in Privacy > Local Network settings on iPad, and I received no notification to allow it acces to local network when installing the App.
Yes that’s very strange. I have iPad running iOS v14.4.2 and both S1/S2 Apps show in "Privacy > Local Network settings”. Must have been a fault with the iPad, or App installation - is something else blocking things? Some kind of security App/software on the iPad perhaps?
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