I sometimes receive the message ‘Unable to browse music’ . I sometimes receive the message ‘Unable to add tracks to queue’. In each case I have no idea why this would be. With some albums, tracks, folders it works, with others it doesn’t. there is no obvious reason.
It is frustrating but, more importantly, for SONOS, has discouraged my friends from investing and discouraged me from buying any more SONOS products
Is there any way to contact SONOS, share my desktop and try to work it out?
Yes. If you call Sonos Support they can remote into your system and take a look. But these are really quite routine network communication errors, often caused by wireless interference, and often easily resolved. If you give a bit more information about the Sonos products you have, what network devices you have (router, extenders etc), what music sources you are having these problems with, people on here might be able to help.
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