This new Amazon app is terrible. I don’t want a Sonos algorithm to choose my selections or what some AI decides is “personalized.” Part of why I pay Amazon is to access the millions of songs. On this new Sonos/Amazon interface, that is no longer a possibility. I hate this.
Answered
How to revert to the old Amazon music App?
Best answer by Sotiris C.
Hello
I am sorry to hear about your experience with the new Amazon Music interface within the Sonos App.
Amazon caters your homepage with the use of AI. It is out of our control how Amazon Music is presented within the Sonos App and this personalization happens to the native Amazon Music App as well.
Feel free to reach out to Amazon with your feedback.
Thank you for the post.
Whatever app you are using (I suspect you are using the Amazon app to play through Sonos directly), Sonos is not choosing the songs. That is a function of Amazon, not Sonos. There has been a major overhaul of the Amazon Music app recently, so this may be what is causing the changes you are seeing. Given that, you are better off complaining to Amazon than here at Sonos, because you are paying Amazon, and Sonos is not.
Current release S2 App on Android
Search shows 25 tracks for Fleetwood Mac on Amazon.
Coincidentally it also shows they only have 25 albums there.
Short on time to do a full look at the new design but my quick looks seem to confirm there are issues.
Whatever app you are using (I suspect you are using the Amazon app to play through Sonos directly), Sonos is not choosing the songs. That is a function of Amazon, not Sonos. There has been a major overhaul of the Amazon Music app recently, so this may be what is causing the changes you are seeing. Given that, you are better off complaining to Amazon than here at Sonos, because you are paying Amazon, and Sonos is not.
Checking the Amazon app, Fleetwood Mac has 51 albums, tracks too many to count.
Don't have a second screen to confirm this but it looks like the Sonos App is only showing the top 25 from Amazon.
+16Hello
I am sorry to hear about your experience with the new Amazon Music interface within the Sonos App.
Amazon caters your homepage with the use of AI. It is out of our control how Amazon Music is presented within the Sonos App and this personalization happens to the native Amazon Music App as well.
Feel free to reach out to Amazon with your feedback.
Thank you for the post.
Spent some time on the Amazon support pages and forums and didn't find it very useful or informative. The Sonos Staff replies here provided more answers than I found there. Thanks.
There are ways to get to additional music such as Stations through the Amazon app. The recent changes make it more difficult, but it can be done. For example, on the Amazon music site, type Stations List in the search bar and hundreds of stations are available. Search Amazon Music: Browse by Music Genres & Podcast Categories Going through the Sonos interface renders those additional steps impossible. Specifically, there is no Search bar on the Amazon app through Sonos. Consequently, it only shows 12 Stations for example, with no way to access more. Yes, Amazon made changes, and yes they aren’t welcomed. But the Sonos App has made those changes even more difficult.
Yes, Amazon made changes, and yes they aren’t welcomed. But the Sonos App has made those changes even more difficult.
Amazon made the Sonos App integration changes. As Sotiris C. said, “Feel free to reach out to Amazon with your feedback.”
I have reached out to Amazon. Amazon demonstrated how to get to the additional music through their site. Amazon is pointing at Sonos, friends.
I have reached out to Amazon. Amazon demonstrated how to get to the additional music through their site. Amazon is pointing at Sonos, friends.
Support staff are always going to point at the 3rd party. The chances of first line support staff even being exposed to that type of information are slim and none, and slim is on extended leave. In short, depending on a phone support person to actually know, never mind tell you, whom is definitively to blame is silly.
What we do know, and what is documented here:
https://docs.sonos.com/docs/smapi
Is that Sonos doesn’t control what or how content is displayed within the Sonos app. Content providers use the Sonos API (SMAPI) to display the content how they wish, within the confines of the SMAPI interface. So regardless of what information you were provided by Amazon support, the truth is the responsibility for this fix would lie with Amazon.
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