How to leave Private Beta

Hi David,

You can find instructions for leaving your current beta program here:

https://sonos.custhelp.com/app/answers/detail/a_id/1707/

You should then be able to sign up for the new beta program by visiting your account page on the Sonos website.

Thanks, Azur

Azur D. wrote:

Hi David,

You can find instructions for leaving your current beta program here:

https://sonos.custhelp.com/app/answers/detail/a_id/1707/

You should then be able to sign up for the new beta program by visiting your account page on the Sonos website.

Thanks, Azur

Have followed instructions - however the private beta does not have a leave button! Am I locked in forever!!!! As there are no Private Betas available maybe the button doesn't show, however I want to join the public beta to try the Android controller. Could this not be released on the private beta as well?

Cheers David

Azur D. wrote:

Hi David,

You can find instructions for leaving your current beta program here:

https://sonos.custhelp.com/app/answers/detail/a_id/1707/

You should then be able to sign up for the new beta program by visiting your account page on the Sonos website.

Thanks, Azur

Hi David,

I made a change to your account.  Do you mind logging into your account now to see if you're able to sign up for the new public beta?

Thanks,
Azur

Azur D. wrote:

Hi David,

You can find instructions for leaving your current beta program here:

https://sonos.custhelp.com/app/answers/detail/a_id/1707/

You should then be able to sign up for the new beta program by visiting your account page on the Sonos website.

Thanks, Azur

My product does not come out so i cant join

Azur D. wrote:

Hi David,

You can find instructions for leaving your current beta program here:

https://sonos.custhelp.com/app/answers/detail/a_id/1707/

You should then be able to sign up for the new beta program by visiting your account page on the Sonos website.

Thanks, Azur

User258310,

I'm not sure what you mean.  Are you not seeing the public beta as available when you log into your account?  

I do not see any Sonos products registered to the email you are using on this site. That may be the problem.

I can check which email your products are registered to if you submit a diagnostics report and let me know the confirmation number by replying here.  You can find instructions for submitting diagnostics on the link below.

https://sonos.custhelp.com/app/answers/detail/a_id/142

Thanks,
Azur

Azur D. wrote:

Hi David,

You can find instructions for leaving your current beta program here:

https://sonos.custhelp.com/app/answers/detail/a_id/1707/

You should then be able to sign up for the new beta program by visiting your account page on the Sonos website.

Thanks, Azur

I registered today sir, I also send email thx

Azur D. wrote:

Hi David,

You can find instructions for leaving your current beta program here:

https://sonos.custhelp.com/app/answers/detail/a_id/1707/

You should then be able to sign up for the new beta program by visiting your account page on the Sonos website.

Thanks, Azur

I'll need to look at a diagnostics in order to pull up your account.  The email you are registered here with does not have a Sonos system associated with it.  Please reply here with the diagnostics confirmation number that you receive and I can take a look.

Thanks,
Azur

Azur D. wrote:

Hi David,

You can find instructions for leaving your current beta program here:

https://sonos.custhelp.com/app/answers/detail/a_id/1707/

You should then be able to sign up for the new beta program by visiting your account page on the Sonos website.

Thanks, Azur

3495152.

Azur D. wrote:

Hi David,

You can find instructions for leaving your current beta program here:

https://sonos.custhelp.com/app/answers/detail/a_id/1707/

You should then be able to sign up for the new beta program by visiting your account page on the Sonos website.

Thanks, Azur

Thank you for the diagnostics. 

Your Sonos system is registered to al****18@hotmail.com

Make sure you login to http://www.sonos.com/myaccount with the above email address.  Once logged in, you should be able to sign up for the new public beta.

You can find further instruction on the link below:

https://sonos.custhelp.com/app/answers/detail/a_id/1795/

Thanks,
Azur

Azur D. wrote:

Hi David,

You can find instructions for leaving your current beta program here:

https://sonos.custhelp.com/app/answers/detail/a_id/1707/

You should then be able to sign up for the new beta program by visiting your account page on the Sonos website.

Thanks, Azur

I believe I see what the issue is here.  I've emailed you privately with more information.  Please let me know if you did not receive my email.

Thanks,
Azur

Azur D. wrote:

Hi David,

You can find instructions for leaving your current beta program here:

https://sonos.custhelp.com/app/answers/detail/a_id/1707/

You should then be able to sign up for the new beta program by visiting your account page on the Sonos website.

Thanks, Azur

yes I saw it and reply back

Azur D. wrote:

Hi David,

You can find instructions for leaving your current beta program here:

https://sonos.custhelp.com/app/answers/detail/a_id/1707/

You should then be able to sign up for the new beta program by visiting your account page on the Sonos website.

Thanks, Azur

Hello Azur, Could you do the same for my account please. I'm stuck in private beta as well. Thanks! E

Azur D. wrote:

Hi David,

You can find instructions for leaving your current beta program here:

https://sonos.custhelp.com/app/answers/detail/a_id/1707/

You should then be able to sign up for the new beta program by visiting your account page on the Sonos website.

Thanks, Azur

Done!  Let me know if you still have any issues.

Thanks,
Azur

Azur D. wrote:

Hi David,

You can find instructions for leaving your current beta program here:

https://sonos.custhelp.com/app/answers/detail/a_id/1707/

You should then be able to sign up for the new beta program by visiting your account page on the Sonos website.

Thanks, Azur

I have the same issue. Says I am registered in a Private Beta I am unaware of. The name of the beta doesn't show up so I can't leave it.

I'm also unable to leave the private beta.  Like bLxZe, I don't see  name for the private beta, so I can't leave it.

Azur D. wrote:

Hi David,

You can find instructions for leaving your current beta program here:

https://sonos.custhelp.com/app/answers/detail/a_id/1707/

You should then be able to sign up for the new beta program by visiting your account page on the Sonos website.

Thanks, Azur

Same for me.. I cannot leave it. I emailed support too but havent received a response.

Same for me. Is it possible to amend my account as well? Thanks

Azur D. wrote:

Hi David,

You can find instructions for leaving your current beta program here:

https://sonos.custhelp.com/app/answers/detail/a_id/1707/

You should then be able to sign up for the new beta program by visiting your account page on the Sonos website.

Thanks, Azur

I am having the same issue. Can't leave Private Beta to join Public Beta. 

Azur D. wrote:

Hi David,

You can find instructions for leaving your current beta program here:

https://sonos.custhelp.com/app/answers/detail/a_id/1707/

You should then be able to sign up for the new beta program by visiting your account page on the Sonos website.

Thanks, Azur

Thanks!

Anyone else who is having the same issue of not being able to leave the Private Beta, please submit a diagnostics report so I can find the account your Sonos system is registered to and get this corrected.  Make sure to reply to this thread with the confirmation number you recieve from the diagnostics.  

You can find instructions on submitting diagnostics on the following link:

https://sonos.custhelp.com/app/answers/detail/a_id/142

Thanks!

I just submitted a diagnostic. The number is 3498476 Thanks

Mine is 3498500. Thank you.

Azur D. wrote:

Anyone else who is having the same issue of not being able to leave the Private Beta, please submit a diagnostics report so I can find the account your Sonos system is registered to and get this corrected.  Make sure to reply to this thread with the confirmation number you recieve from the diagnostics.  

You can find instructions on submitting diagnostics on the following link:

https://sonos.custhelp.com/app/answers/detail/a_id/142

Thanks!

Thank you, Azur. My confirmation number is 3498560.

Azur D. wrote:

Anyone else who is having the same issue of not being able to leave the Private Beta, please submit a diagnostics report so I can find the account your Sonos system is registered to and get this corrected.  Make sure to reply to this thread with the confirmation number you recieve from the diagnostics.  

You can find instructions on submitting diagnostics on the following link:

https://sonos.custhelp.com/app/answers/detail/a_id/142

Thanks!

Hi Mark,

You should be all set.  Let me know if that's not the case.

Thanks!

Tom wrote:

I just submitted a diagnostic. The number is 3498476 Thanks

Good to go!