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Question

date and time

  • November 2, 2020
  • 3 replies
  • 641 views

My app states that the date and time is not set. I have been to settings and turned on set time from internet but it turns off again. I am unable to access alarms as it states date and time not set. 
 

This problem seems to have resolved itself. It would appear that we had a power cut which might have caused the issue. 

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3 replies

Airgetlam
  • 44737 replies
  • November 2, 2020

I’d first try a reboot of your router, followed by a reboot of your Sonos devices, to see if that fixes the issue. However, if it doesn’t, I would recommend that you submit a system diagnostic , and call Sonos Support to discuss it, or post the number here.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis. 


  • 19684 replies
  • November 2, 2020

I am assuming the OP has edited the original post at about the time @Airgetlam posted.


  • Author
  • Contributor I
  • 1 reply
  • November 2, 2020

Hi,

Thank you for the response. The issue appears to have resolved itself. 
 

Stuart