Everything used to work perfectly….Then it all stopped working…so, started by rebooting my router.
I then hard-wired ZP80 and ZP100 via Ethernet to get them to connect. SUCCESS! I can now control them both on my WiFi network from my iPad SONOS app. That's all good!
HOWEVER, I cannot get the CR100 to associate with the ZP80 or the ZP100.
How can I get the CR100 to re-join the party?
I've tried putting both ZP80 and ZP100 into the paring mode (pressing MUTE and VOL-UP)…and they both blink amber…but the CR100 just stares back at me, and eventually times-out.
When it times out, after a few minutes, it says that no SONOS components are present, but I know better…and so does my iPad, which has no problem controlling both units.
I've also tried resetting the CP100 by pressing the following sequence:
<left soft button>
<middle soft button>
<mute button>
<middle soft button>
<back button>
..then scrolling down to "Turn Off CR"
..and pressing the Enter button
Once I put the CR100 in the dock, and it reboots, I try to pair it again…but no love.
Thanks.
BTW, see 4195270 diagnostics…which probably won't help, given that the ZP80, ZP100 and iPad are working just fine. It's the CR100 that can't see the other units, so it's likely not going show up in the diagnostic report, either.
CR100 won't connect, but iPad, ZP80, ZP100 are connected and working a-ok!!
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Submitted Diagnostics 4984938...
+20Submitted Diagnostics 4984938...
Hi Charles and Marcie,
The patch has been added to your Sonos system. Please run updates and try to connect your CONTROL. Let me know if anything goes wrong.
Submitted Diagnostics 4984938...
Hi Charles and Marcie,
The patch has been added to your Sonos system. Please run updates and try to connect your CONTROL. Let me know if anything goes wrong.
Good to go, thanks!
Submitted Diagnostics 4984938...
Hi Charles and Marcie,
The patch has been added to your Sonos system. Please run updates and try to connect your CONTROL. Let me know if anything goes wrong.
Good to go, thanks!
After update, Spotify not able to browse...?? #4985021 sent...
+20Submitted Diagnostics 4984938...
Hi Charles and Marcie,
The patch has been added to your Sonos system. Please run updates and try to connect your CONTROL. Let me know if anything goes wrong.
Good to go, thanks!
After update, Spotify not able to browse...?? #4985021 sent...
Hi Charles and Marcie,
Did you get the option to re-authenticate Spotify? If not it may help to remove the service then add it back. To remove Spotify please follow this guide.
Once you've removed Spotify, add it back by following this guide.
If that doesn't work, please let me know.
Submitted Diagnostics 4984938...
Hi Charles and Marcie,
The patch has been added to your Sonos system. Please run updates and try to connect your CONTROL. Let me know if anything goes wrong.
Good to go, thanks!
After update, Spotify not able to browse...?? #4985021 sent...
Hi Charles and Marcie,
Did you get the option to re-authenticate Spotify? If not it may help to remove the service then add it back. To remove Spotify please follow this guide.
Once you've removed Spotify, add it back by following this guide.
If that doesn't work, please let me know.
I did not get the re-authorized prompt. Removed Spotify, and tried add it back...but still getting error.
+20Submitted Diagnostics 4984938...
Hi Charles and Marcie,
The patch has been added to your Sonos system. Please run updates and try to connect your CONTROL. Let me know if anything goes wrong.
Good to go, thanks!
After update, Spotify not able to browse...?? #4985021 sent...
Hi Charles and Marcie,
Did you get the option to re-authenticate Spotify? If not it may help to remove the service then add it back. To remove Spotify please follow this guide.
Once you've removed Spotify, add it back by following this guide.
If that doesn't work, please let me know.
I did not get the re-authorized prompt. Removed Spotify, and tried add it back...but still getting error.
I've created a support ticket for you: 151009-001736. It'd be best to continue troubleshooting over the phone. Please give us a call and reference your incident number. Our phone tech should be able to walk you through getting everything back up and running. Our phone number and hours can be found here.
Amazing. The CR100 is, what, 10 years old? And has been discontinued for several years. But, Sonos steps up within minutes with full, no cost support to get these customers back in service.
I can't think of another consumer electronics that comes close to this level of service.
I can't think of another consumer electronics that comes close to this level of service.
Hi
I am having the same issue - I dug out my old CR100 controller to update it as I have not used it for a while, but I cannot get it to associated with anything on my network. My other CR100 controller which I have always used is working fine. My ticket no. is 4991363. Do I need the patch to fix this? I've tried the standard methods of connecting with different ZOs and the wired Zonebridge but having no luck!
Thanks
Jamie
I am having the same issue - I dug out my old CR100 controller to update it as I have not used it for a while, but I cannot get it to associated with anything on my network. My other CR100 controller which I have always used is working fine. My ticket no. is 4991363. Do I need the patch to fix this? I've tried the standard methods of connecting with different ZOs and the wired Zonebridge but having no luck!
Thanks
Jamie
+20I am having the same issue - I dug out my old CR100 controller to update it as I have not used it for a while, but I cannot get it to associated with anything on my network. My other CR100 controller which I have always used is working fine. My ticket no. is 4991363. Do I need the patch to fix this? I've tried the standard methods of connecting with different ZOs and the wired Zonebridge but having no luck!
Thanks
Jamie
Hi Jamie,
I've added the patch to your household. Please check for updates and run any that your system finds. Once done you should be able to add your CR100. Let me know if it doesn't work.
Hi I am having the problem with my cr100 as well could you please send my system the patch? Thank you
Hi I have the same issue with my cr100 controller will not connect I submitted diagnostics # 5003801 could you please send me system the patch? Thank you
+20Hi Chris,
I've added the update to your account. Once updated your Sonos system should now allow you to connect your CR100. Please let me know if it does not work.
Hi Jeff the update was unsuccessful my cr100 controller now says the controller was unable to connect to a sonos component please try again (1) I tied several times and it still does not connect I resubmitted new diagnostics #5005895 please let me know what to try next thank you
+20Hi Chris,
Your Sonos system is showing some wireless interference which may explain why your CR100 isn't connecting. Please try changing the Sonos wireless channel, here's how.
It may also help to reboot your router.
Hi Jeff, I have raised a ticket 5006446 as k have just tried to add a CR100 to my system and says it won't connect.
I'm still using sonosnet as far as I'm aware but diagnostics were submitted on the above ticket. Can I have the patch applied to my account please? Thanks!
I'm still using sonosnet as far as I'm aware but diagnostics were submitted on the above ticket. Can I have the patch applied to my account please? Thanks!
+20I'm still using sonosnet as far as I'm aware but diagnostics were submitted on the above ticket. Can I have the patch applied to my account please? Thanks!
Hi Tibblemc,
I've added the patch to your system. Please run updates then try to connect your CR100. Let me know if you have any issues.
HI Jeff,
Can I get the patch too? Just added a CR100 to my system and it's not connecting. I submitted diagnostics # 5011903. Thanks!
Can I get the patch too? Just added a CR100 to my system and it's not connecting. I submitted diagnostics # 5011903. Thanks!
+20Can I get the patch too? Just added a CR100 to my system and it's not connecting. I submitted diagnostics # 5011903. Thanks!
Hi Guitarzan,
The patch has been added to your system so you should be able to connect your CR100 after running updates. Please let me know if it doesn't work.
Hi Jeff are there instructions on how to change the battery on a cr100 remote? Does sonos sell the battery? Thank you
+20Hi Chris,
The CR100's battery is soldered in and isn't easily removable as is the CR200 battery. While there may be some instructions online to do so, we don't sell replacement parts for the CR100.
Sometimes when a CR100's batter no longer charges it is due to a poor connection on the cradle. You can actually bypass the cradle by removing the power cable form the back of the cradle, then plugging it in to the CR100 along to top side under a rubber plug.
That did the trick. Thank you very much Jeff!! Great support for a great product over there at Sonos.
HI Jeff,
Can I get the patch too? Just added a CR100 to my system and it's not connecting. I submitted diagnostics # 5011903. Thanks!
Hi Guitarzan,
The patch has been added to your system so you should be able to connect your CR100 after running updates. Please let me know if it doesn't work.
Can I get the patch too? Just added a CR100 to my system and it's not connecting. I submitted diagnostics # 5011903. Thanks!
Hi Guitarzan,
The patch has been added to your system so you should be able to connect your CR100 after running updates. Please let me know if it doesn't work.
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