CR100 won't connect, but iPad, ZP80, ZP100 are connected and working a-ok!!

I too am having the same porblem after setting up a new Wi-Fi system. The Sonos Connect:AMP is connected directly to the router via ethernet. I am able to connect and play music using my computer and smartphone devices, however the CR100 controller does not want to connect after several attempts of unplugging my Sonos and wireless devices.

Hi Trusha,

To get your CR100 connected we'll need to add a patch to your system's information. To do this I'd like to see some data from your Sonos. Please send in a diagnostic report and reply here with the confirmation number. Here's how to submit reports.


Hi Jeff S,

I have submitted a diagnostic report under the code of 5184412. What are the next steps for me to set up my CR100 controller?

Thanks
Trish

I'm also having the same problem as others in this thread, my diagnostic number is 5307753. Can I please have the patch for my CR100.
Thanks
Greg

thanks Jeff it worked first time. Thanks so much

I believe I also have the same issue, I have created a support request #160103-001347, would appreciate if patch can also be applied to my system.

Diagnostics: 5330802

Regards,
John.

Help,

I am having the same connection problems, I can't connect my CR100 but with the Iphone is everything ok. My diagnostics confirmation number is .
I get the error: "This Controller was unable to connect to a Sonos component. Please Try again (1).

I send the diagnostic my number confirmation is : 5341410.

Please add update to my system.

Thank you...

Help,

I am having the same connection problems, I can't connect my CR100 but with the Iphone is everything ok. My diagnostics confirmation number is .
I get the error: "This Controller was unable to connect to a Sonos component. Please Try again (1).

I send the diagnostic my number confirmation is : 5341410.

Please add update to my system.

Thank you...

Hi Betheclub,

The patch has already been applied to your system. Please check your Sonos system for updates and run any that it finds. Once updated, please try to add your CR100 to your system by following this guide.

If that still doesn't work, please reboot your router to update network information.

Please let us know if these steps help or not.

I am having the same problems as the others in this threat in relation to a CR100 controller. Could I also have the patch?

I am having the same issue with ,my CR100 (dusted off for guests) - diagnostic confirmation number 5370401

I am having the same issue with ,my CR100 (dusted off for guests) - diagnostic confirmation number 5370401

Hi Kenhayward,

There's a few things going on with your system preventing your CR100 from connecting. First off all but one of your Sonos components is set up to connect to your network wirelessly. This configuration does not allow for the connection of CR100 controllers. Your Sonos system needs to be in the mesh network mode with one Sonos unit wired into your main router.

Also, there appears to be a high level of interference showing on your system, likely due to your Ubiquiti access points. Using Sonos wirelessly over wireless extenders such as the Ubiquiti system is not a supported set up and can cause many communication issues between your Sonos units. This may explain why some of your Sonos units are wireless and your office unit is in the wired configuration.

Please start by wiring one Sonos unit into your main router. This is the device handling DHCP requests on your network. We do not recommend wiring a Sonos unit into a wireless extender as the wireless jump between the extender and your main router is usually not stable enough to handle Sonos device communication.

Once you have a unit wired into your main router, please stop playback on all Sonos units, then reboot each one by removing it from power for ten seconds and plugging it back in. As long as each Sonos unit is within reasonable wireless range of another Sonos unit, all the way back to your wired one, your Sonos system should then go into the wired mesh network configuration needed in order to connect your CR100.

Next we will want to change the wireless channel that your Sonos system uses so that it is different than that of your Ubiquiti system. Your Ubiquiti system is on wireless channel 1, so let's change the Sonos wireless channel to 11, here's how.

Once you've changed the channel, your Sonos units should be having a much easier time communicating with each other and the rest of your network. As I've added the patch to your account you should now be able to run updates on your system and then get your CR100 connected.

If these steps do not work, it would be best to continue troubleshooting with our phone team. Please let me know if this is the case and I'll create a support ticket for you.

Hi Jeff,

I'm at 6.1 and lost the patch which is needed for a CR200. My confirmation number for my diagnostic submission is: 5382255

Thanks again for all your help,

Greg

Thanks Jeff. CR100 is now able to connect after applying the patch.
One more question, when I did the update I only power on one bridge and one connect amp, the rest of the units did not get the updates.
Do all the hardwares need to be on the same level of patch ? I have sent you another confirmation number is: 5372737.

Hi Ken,

The Sonos components should push the patch information to other units once they are online. You can always check for updates again though.

Thanks Jeff! Worked like a charm!

Best,

Greg