I am I the same boat. Can set and save alarms on an iPad and they show up on my phone, but cannot save any from my phone. Only think which sticks on my phone is switching on or off

Smilja, I have a backup using iTunes but the only backup on iPhone I can see is Device Backups/iCloud which is OFF. If I select this to backup it merely says it will backup my data and there is not enough space anyway. I don’t and don’t wish to subscrbe to iCloud for more space. Don’t worry though as I do not expect you to assist me with iPhone procedures (appreciate your suggestions to date btw) . I’ll just live with this as i know I can set alarms using the tablet or latop. I’m not convinced anyway it is my phone as you can see from others posting here who also cannot SAVE their alarms. ie i am not alone with this issue so I doubt very much it is the phone. 

Which suggestions are you referring to?  If it's just to reboot my phone, I reboot all of my devices regularly (they are Android, so the non-functioning save button is not specific to iPhone).  The support diagnostic has been sent.  

The issue with the save button not being functional has existed since Alarms were first reintroduced.  There are numerous posts in various places across the community forums about not being able to save.  Just looking now, I see posts from 3 months ago, 2 months ago, 1 month ago…   It's frustrating for the community to see many people experiencing an issue that Sonos considers to be resolved. 

Corry P. Ah;  good to know it probably isn’t just “my” phone so has saved me a lot of trouble; reinstalling the whole phone that is. Well, no more to be said really. Thanks to Smilja, you and other contributors. Guess, just wait and see and, as I said, if you need an alarm then set up on an iPad or Windows system (and Android I guess too)  and ignore trying to set up and save on a phone. Maybe it will be fixed by Christmas!

Are you referring to an Apple iPhone here? Only I see the ‘save’ button for Alarms on my iPhone XR. If so, maybe try signing out/in on the App, or even perhaps reinstalling the App.

I have same issue as those above on iphone13pro. I’ve tried all advice given above and more (rebooting all speakers, resetting network). It has been like this since the major App refresh a few months ago. Called Sonos 2 months ago and no joy. 

It started after the second update.
And no I don't have an alternative, alarm function wont show on the Windows app nor the Web App.

I’m really considering RMA or so. 

And I am like everyone else here. I see where I can create a new alarm but once I do and hit save nothing happens. iPhone 13.  Frustrating.

Hi @Tiffanbrill et al

I recently came across the following sequence of steps that may help with your situation:

• Delete all existing alarms
• Reset Sonos app
• Open Sonos app
• Uninstall Sonos app
• Reinstall Sonos app
• Sign in

Please try following these steps and let me know if you continue to have the same issue with your alarms afterwards. Thanks.

I hope this helps.

Hello, 

I have tried it today again and it still dont work. I am really getting impatient.

With all due respect, any fix that asks me to delete all my alarms isn't something I'm willing to try.  While I cannot add new or edit what I have, the alarms I had set up already are working.  Asking me to delete all leaves me worse off than I am now.  Given the cost of Sonos equipment, I'm not willing to serve as a guinea pig testing possible fixes for something that doesn't appear to have been fully beta tested before launch.   

Could someone call me on this ongoing issue. Recent app updates have not fixed this issue with amending/adding new alarms. It has been 4 months now. Chat support has not helped or resolved. Thanks, 

@Corry P any progress on this?  You'd asked for the support diagnostic, which all three of us (Tiffanbrill, Alex D and myself) provided about a month ago.

I don’t think there’s any progress, as there hasn’t been an update since 19th Sept. (approx.) Any updates will likely appear in the release notes published at the link below…

https://support.sonos.com/en-us/article/release-notes-for-sonos-software-updates

I would perhaps monitor that page for any updates.

Hope that assists.

Hi @jc4 

The issue was marked as resolved with the update that came out on the 22nd of July.

Above, I described steps that should resolve the matter for anyone still experiencing issues, but you refused to follow them.

Incidentally, the reason I asked you to remove all your current alarms is so that the file to which they are saved is emptied and is no longer corrupted (unable to be parsed). Then, adding new alarms should work without issue. If you are not willing to follow the steps, I don’t think I can help you.

However - if you do follow those steps and alarms still do not work afterwards, please first ensure that you have the correct settings for your region under Settings icon » Manage » Date & Time. If they are correct but the new alarm(s) did not go off at the correct time, please submit a support diagnostic and let me know - it will take some momentum to get the ticket reopened and fresh diagnostics will likely be needed.

I hope this helps.

Well, it seems this alarm setting problem is never ending. As a reminder and only of use to those with another gadget handy (e,g, Windows laptop or iPad in my case) I can set and save alarms with no problem but have to use either of these. I just cannot save an alarm using the iPhone (btw; now also updated to ios 18.1 but same problems before anyway).

I appreciate some have other issues with alarms but this does work. i.e. DO NOT use the phone to set an alarm. i.e. You need to ensure you always have either your laptop or iPad with you.

Hi @obmuj 

If you are unable to set a new alarm with the mobile app then I encourage you to submit a support diagnostic and let me know - if no-one does, nothing will be addressed (seeing as we already consider this issue resolved).

Might it perhaps be an issue with your mobile? Only it’s working okay on the iPhone here running iOS 18.0.1 - see attached where I save an alarm in our main bedroom for 8am.

well, if it is the phone I have no idea what to do. I have already done all the obvious and easier solutions.e.g turned off, rebooted, uninstalled, reset, unistalled and reinstalled, deleted network settings, reset network settings….the list is endless. Oh, plus turning off all the Sonos machines and set up/reconfigured as new..what else is there. The thought of resetting the iphone to factory does not appeal and running a restore from Apple wouldn’t help; it might restore the problem if the problem lies in th Apple “engine room” somewhere. Frustrating but at least it’s not a problem travelling as I use a different alarm method, obviously; as my Sonos is not with me.

I can’t see the issue being your speakers, as you mentioned the Alarms work fine there when using your iPad etc. so that infers to me the issue may lie with your iPhone. You’re probably best to reproduce the issue and submit a diagnostic report (do not post its reference here) and perhaps speak to Sonos Support Staff. I would do a diagnostic too after things work from your iPad controller, so that a comparison can perhaps be made between the two controller devices.

Thanks for tips. I might try a report soon as I have spoken (by phone) to Sonos but no result there. Thanks again.

Has anyone else in the household got an iPhone (or even a friend or relative who may visit your Home) - maybe see if the Sonos App on their device will work with your Sonos setup… just as a thought? It may help to pin-point if the issue lies with your iPhone, perhaps.

ah, obvious but why didn’t I think of that - derrr. Yes. I will ask my partner as she has identical phone too. Now why didn’t I think about that. Thanks again.

Hi @obmuj 

No-one is asking you to reset your iPhone. In fact, I’ll ask you now not to do so - I don’t see how it would help.

As you did not specifically mention it, have you tried removing all existing alarms then resetting the app, as outlined previously?:

I appreciate that you had issues with your alarm before updating to iOS 18.1, but please be aware that it is a newly released OS (Operating System) and that, as a result, behaviour may not be entirely as intended, at least for a while.

Thanks for submitting a diagnostic report - I’ve had a look, and it looks like your 7am alarm worked without issue. The logs say it played for 2 hours. Is this not what you experienced? Or, was this alarm not created with the new app? If not, please create a new but near-identical alarm to go off in a few minutes. Wait for the time it was set for to pass, and if it did not play, please submit a support diagnostic and reply here letting me know. Thanks.

Adding to my past threads, I have the same issue - alarms work but cannot be edited or new alarms added? I have just upgraded my phone to IPhone 16 Pro this week and the same issue transferred across - I still cannot change or add alarms.

My partner uses same Sonos network and same Sonos account on her older iPhone but she can edit and add new alarms. Needs a fix… please help.