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rbrown
Collaborator II
February 1, 2020
Answered

YouTube Music skipping tracks due to song not being encoded properly

  • February 1, 2020
  • 82 replies
  • 7304 views

I keep getting this error randomly, after X seconds of playing a track. The same track will sometimes play through without error, so clearly its nothing to do with encoding since its intermittent.  Very frustrating since all I play is from YouTube Music.  Diagnostic 291296562.

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    Best answer by Ryan S

    The issue should be resolved, if everyone has updated their Sonos system to v11.1.

    @Smilja is correct. I somehow missed this thread, though I notified others.

    As of the last update, 11.1, the encoding issue with some YouTube Music tracks should be resolved. Make sure your players are all on that version by going into your Sonos app > Settings > System > About Sonos, you will see a version number there. You can also just go to System > System Updates to see if one is available.

    Once you’re updated, you shouldn’t have any trouble playing YouTube Music. If you do, I recommend that you contact our support team directly so they can investigate. It’s possible that you’re running into an issue local to your system, but if you aren’t they’ll need to get some more details to take back to the team to investigate further.

    82 replies

    Show previous replies
    Fdelbrouck
    Lyricist I
    March 31, 2021

    Hi Everyone,

    Exact same issue and it is a real pain! Sometimes even normal music just not play on sonos systems, especially the Sonos Beam which is looking more affected by the issue than other sonos models.

    When are we going to have a fix for this long lasting issue ?

    Rgds,

    Fred

      jerommekejanssens
      Lyricist I
      April 30, 2021

      Same here in the Netherlands.

      Observed pattern

      • only with songs from YT Music (after migration from Play Music)
      • approx after 1 minute I get the prompt with the encoding issue
      • every song stops after 03:12 and skips to the next in the playlist
      • I have an S2 setup, no bridge anymore, no wired connections
      • only 1 router/AP
      • I previously noticed that I have one old Play 3 and 3 newer Play 3's in my setup
        mpnoson
        Contributor I
        May 10, 2021

        I am having this issue all of a sudden now as well (was not having this problem 2 weeks ago, nothing changed on my side- all services except YTM work fine).  Am on latest version of S2.

        Tried it on Apple device and android and same problem -seems to be YTM issue again.  

        Any updates on this?

        Thanks

        ChrisThailand
        Lyricist I
        June 1, 2021

        Any updates on this issue? I'm on the latest software version and keep getting it too. Every track (of uploaded music) plays for a few mins then skips to the next one. It's incredibly annoying. Thanks! Chris

        ChrisThailand
        Lyricist I
        June 1, 2021

        Same here in the Netherlands.

        Observed pattern

        • only with songs from YT Music (after migration from Play Music)
        • approx after 1 minute I get the prompt with the encoding issue
        • every song stops after 03:12 and skips to the next in the playlist
        • I have an S2 setup, no bridge anymore, no wired connections
        • only 1 router/AP
        • I previously noticed that I have one old Play 3 and 3 newer Play 3's in my setup

        This is exactly my setup and the same issue I'm having. I'd love someone from Sonos to address this issue.

        Niaccurshi
        Lyricist III
        September 30, 2021

        Same issue here and it’s been a problem for some time. Would be good to get a reliable resolution to this.

        danzuck
        Lyricist I
        October 14, 2021

        OMG this is so frustrating. I’ve been dealing with this for a year now. Both my Sonos devices are wired directly to router and nothing skips, pauses, stops after xxx seconds. Only Youtube. I know it’s difficult trying to pressure Google, but please try!

        xtremeaddiction
        Lyricist II
        October 24, 2021

        This is still an ongoing issue, it is very frustrating. It only happens with Youtube Music on Sonos. We have Spotify and that has no issues, nor does Youtube Music have any issues with playback on any other devices (Car, Phone, PC etc)

        I have submitted diagnostics 2125275180 

        This needs resolving, it is ruining YOUR product. 

        Bastardometer667
        Lyricist I
        November 13, 2021

        I keep experiencing this issue as well, more or less often but quite constantly. As far as I can tell it only happens with YouTube Music and can be reproduced pretty easily as the error seems to occur within the same songs at pretty much the same timestamp when restarting said tracks or readding them to the queue.

        Just happened again, so I submitted a diagnostic report. Reference code is 1395870253

        mug_8pm
        Lyricist I
        November 25, 2021

        Got the same issue here as well, happens on Sonos and uploaded music on Youtube Music. I think this issue is in the same ballpark as this one: Youtube Music fast forward error | Sonos Community

        I would suggest Sonos start troubleshooting their software and integrations a bit harder instead of putting out new products on the rate they do, issues that are ongoing for months (or even years) are not acceptable imho.

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