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rbrown
Collaborator II
February 1, 2020
Answered

YouTube Music skipping tracks due to song not being encoded properly

  • February 1, 2020
  • 82 replies
  • 7304 views

I keep getting this error randomly, after X seconds of playing a track. The same track will sometimes play through without error, so clearly its nothing to do with encoding since its intermittent.  Very frustrating since all I play is from YouTube Music.  Diagnostic 291296562.

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    Best answer by Ryan S

    The issue should be resolved, if everyone has updated their Sonos system to v11.1.

    @Smilja is correct. I somehow missed this thread, though I notified others.

    As of the last update, 11.1, the encoding issue with some YouTube Music tracks should be resolved. Make sure your players are all on that version by going into your Sonos app > Settings > System > About Sonos, you will see a version number there. You can also just go to System > System Updates to see if one is available.

    Once you’re updated, you shouldn’t have any trouble playing YouTube Music. If you do, I recommend that you contact our support team directly so they can investigate. It’s possible that you’re running into an issue local to your system, but if you aren’t they’ll need to get some more details to take back to the team to investigate further.

    82 replies

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    Bart van Dalen
    Lyricist I
    October 25, 2020

    Same problem over here in the Netherlands, specifically on uploaded tracks (I don't know any other service that connects to Sonos and can play uploaded tracks, therefore i still use YTM).

    My version is 11.2.3, so i reckon that the version is not the issue…

    Hoping for a solution.

    Pifrac
    November 1, 2020

    Hello there. 

     

    I’m using YouTube music for a few days now, trying to forget about Google play music (sigh) and I have this issue too. 

    Often : a complete loss of connection to the service (while connection is good and the youtube music android app works fine)

    Randomly : the message “song not encoded properly”

    Like every 10 songs or so : a “scrouiitch” in the stream, very brief, very high tone. 

     

    version 11.2.3. Located in France.

    Diagnostic id #1105175534

      Bart van Dalen
      Lyricist I
      November 2, 2020

      Yep, same here in the Netherlands.

        SMC999
        Contributor I
        November 4, 2020

        Same encoded error and skipping on tracks on Youtube Music on uploaded tracks transfer from Play Music. I don't have this problem with the same tracks played with Google Music or when using any other service on Sonos.

          Dave106
          Contributor II
          November 22, 2020

          Same issue here with uploaded tracks in YouTube music.

          I wanted to play a particular YouTube video on Sonos, but since it doesn’t support Google Cast, I did the following:

          1. Use one of those YouTube downloader sites to extracted the audio. (I tried it with both with MP3 and M4A.) This is a 40 minute long audio file.
          2. Upload the track to YT Music.
          3. Start playing the track on Sonos One SL.
          4. Trying to seek around just causes the stream to stop playing and seize up, and I eventually get the encoding error. Very frustrating.
          5. Other normal songs on YT Music (not uploaded) seek around without error.

          These long 40 minute tracks are sleep / bedtime audio that I like to play. I want the audio quality of Sonos instead of my old bluetooth speaker. But they make it so incredibly difficult to play the audio I want to play on this speaker that I’m not inclined to buy another one for the bedroom.

          Why the heck doesn’t Sonos even support Google Cast? I wouldn’t have to jump through all these hoops otherwise.

            MJV8198
            Lyricist I
            November 28, 2020

            I have the same issue on youtube music. I just spent an hour on chat 02343670. I get encoding error and about 20 seconds later it skips to the next song. I rebooted everything no change. I also can't fast forward on youtube music.

            Keithmac
            Virtuoso
            November 28, 2020

            I've had the same with Mixcloud, can't be an encoding error (as reported) as it's same song that's been played many times before..

              VanAxe
              Lyricist III
              December 5, 2020

              Same issue here.  YouTube skipping tracks :( - Australia, tried on three different phones same issue

                fon8686
                Lyricist I
                January 11, 2021

                I just started having this issues this weekend, anybody else?

                  RickConnectAmp
                  Lyricist I
                  March 15, 2021

                  I have the same problem.  YouTube Music tracks (uploaded from iPhone to Google play and then to YouTube Music) show “song not encoded correctly and then cuts song short after about 2/3 of playing the song and skips to next song and does the same thing.  XM Radio, Spotify play fine thru Sonos.  Songs play fine directly from iPhone speakers.

                  Wish Sonos would bring back an app capable of playing songs from iPhone.

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