Collaborator II

Answered

YouTube Music skipping tracks due to song not being encoded properly

Forum|Forum|6 years ago
February 1, 2020
82 replies
7304 views

I keep getting this error randomly, after X seconds of playing a track. The same track will sometimes play through without error, so clearly its nothing to do with encoding since its intermittent. Very frustrating since all I play is from YouTube Music. Diagnostic 291296562.

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Best answer by Ryan S

The issue should be resolved, if everyone has updated their Sonos system to v11.1.

@Smilja is correct. I somehow missed this thread, though I notified others.

As of the last update, 11.1, the encoding issue with some YouTube Music tracks should be resolved. Make sure your players are all on that version by going into your Sonos app > Settings > System > About Sonos, you will see a version number there. You can also just go to System > System Updates to see if one is available.

Once you’re updated, you shouldn’t have any trouble playing YouTube Music. If you do, I recommend that you contact our support team directly so they can investigate. It’s possible that you’re running into an issue local to your system, but if you aren’t they’ll need to get some more details to take back to the team to investigate further.

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S

sen8or

Trending Lyricist I

The issue should be resolved, if everyone has updated their Sonos system to v11.1.

I’m still experiencing this before and after 11.1 update. Other services work fine for hours.

Ryan SAnswer

Retired Sonos Staff

The issue should be resolved, if everyone has updated their Sonos system to v11.1.

@Smilja is correct. I somehow missed this thread, though I notified others.

As of the last update, 11.1, the encoding issue with some YouTube Music tracks should be resolved. Make sure your players are all on that version by going into your Sonos app > Settings > System > About Sonos, you will see a version number there. You can also just go to System > System Updates to see if one is available.

Once you’re updated, you shouldn’t have any trouble playing YouTube Music. If you do, I recommend that you contact our support team directly so they can investigate. It’s possible that you’re running into an issue local to your system, but if you aren’t they’ll need to get some more details to take back to the team to investigate further.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

D

djbrennan2013

Lyricist I

The issue should be resolved, if everyone has updated their Sonos system to v11.1.

@Smilja is correct. I somehow missed this thread, though I notified others.

As of the last update, 11.1, the encoding issue with some YouTube Music tracks should be resolved. Make sure your players are all on that version by going into your Sonos app > Settings > System > About Sonos, you will see a version number there. You can also just go to System > System Updates to see if one is available.

Once you’re updated, you shouldn’t have any trouble playing YouTube Music. If you do, I recommend that you contact our support team directly so they can investigate. It’s possible that you’re running into an issue local to your system, but if you aren’t they’ll need to get some more details to take back to the team to investigate further.

Thank you so much Ryan!!

I will give YouTube Music a try in a bit and report back if there are any issues.

Thanks!

Ryan S

Retired Sonos Staff

The issue should be resolved, if everyone has updated their Sonos system to v11.1.

I’m still experiencing this before and after 11.1 update. Other services work fine for hours.

@sen8or it’d be great if you can contact the support team to investigate more, but if you’d like to submit a diagnostic now I can check it out and let you know if anything stands out that might be local to your system.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

S

sen8or

Trending Lyricist I

The issue should be resolved, if everyone has updated their Sonos system to v11.1.

I’m still experiencing this before and after 11.1 update. Other services work fine for hours.

@sen8or it’d be great if you can contact the support team to investigate more, but if you’d like to submit a diagnostic now I can check it out and let you know if anything stands out that might be local to your system.

Hi Ryan, as below. Thank you for your time on this

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Ryan S

Retired Sonos Staff

Thanks. I don’t see any errors playing YouTube music on that diagnostic. When was the last time you got one of those errors? Think you could recreate it, send a new diagnostic, and let me know which room you had trouble in?

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

V

Vovchik

Lyricist I

thanks, the drift everything works !!!! you are the best !!!!

S

sen8or

Trending Lyricist I

was yesterday. But I can’t do one right now. Will do later

I

indigomirage

Lyricist III

The issue should be resolved, if everyone has updated their Sonos system to v11.1.

I hadn’t seen any mention of this in the release notes, so hadn’t tried.

However - so far, so good. This is fantastic. I will keep my fingers crossed, and hope the good results continue.

(If any issues, I’ll reach out)

Seriously - THANK YOU.

B

broctoon

Contributor I

This is an old thread, but I’m experiencing this issue as well. No youtube music song plays to completion due to the encoding error. I just submitted a diagnostic. 561527646

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