Collaborator II

Answered

YouTube Music skipping tracks due to song not being encoded properly

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I keep getting this error randomly, after X seconds of playing a track. The same track will sometimes play through without error, so clearly its nothing to do with encoding since its intermittent. Very frustrating since all I play is from YouTube Music. Diagnostic 291296562.

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Ryan SAnswer

Retired Sonos Staff

The issue should be resolved, if everyone has updated their Sonos system to v11.1.

@Smilja is correct. I somehow missed this thread, though I notified others.

As of the last update, 11.1, the encoding issue with some YouTube Music tracks should be resolved. Make sure your players are all on that version by going into your Sonos app > Settings > System > About Sonos, you will see a version number there. You can also just go to System > System Updates to see if one is available.

Once you’re updated, you shouldn’t have any trouble playing YouTube Music. If you do, I recommend that you contact our support team directly so they can investigate. It’s possible that you’re running into an issue local to your system, but if you aren’t they’ll need to get some more details to take back to the team to investigate further.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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indigomirage

Lyricist III

Laugh. Good point, I did mean ‘not’ rather than nicotine. Big fan of the OED folks, have given them my fair share of money, but I’m willing to bet they’d be unsurprised by the autocorrect fail, as well as my poor typing and proofreading skills ;)

Since we can agree on the need for both nicotine _and_ a software resolution to the issue outstanding, it begs the question…

… when can we get a patch?

:)

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Airgetlam

It’s still up to Youtube, so asking here in the Sonos forums doesn’t get that nail hit on the head as it should. Assuming you’re paying for a YouTube account, have you contacted them directly? They’re much more likely to listen to a paying customer than they are to Sonos, I’d think. Nor do I expect them to have people reading these forums.

The ‘patch’ needs to come from YouTube on their servers. The best Sonos can do is take what information is provided to them.

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Bruce

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indigomirage

Lyricist III

It’s still up to Youtube, so asking here in the Sonos forums doesn’t get that nail hit on the head as it should. Assuming you’re paying for a YouTube account, have you contacted them directly? They’re much more likely to listen to a paying customer than they are to Sonos, I’d think. Nor do I expect them to have people reading these forums.

The ‘patch’ needs to come from YouTube on their servers. The best Sonos can do is take what information is provided to them.

Well - I was trying to make a pun on the word ‘patch’ there. Had to try… ;)

However, you are correct, I think. I’ve reached out to the YTM folks to see if they have insights. It’s hard to push this stuff uphill though as a consumer (even a paying one).

Would love insight into where the issue stands wrt resolution. Whether the cause/effort sits on the YTM side or the Sonos side is irrelevant to the end user - since the user cannot fix it directly. he/she just needs to know who’s responsible for coordinating the resolution, and wants feedback as to the progress…

Fingers are crossed. Eyes too.

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rbrownAuthor

Collaborator II

This is getting more than frustrating, 3 out of 5 songs are skipping, its a horrible user experience.

I’d like to know if this is a SONOS or a YT issue, since we don’t seem to be getting anywhere here.

If it’s a YT issue, please provide some details and I will raise on their side too, and we can all upvote and moan at them instead.

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indigomirage

Lyricist III

This is getting more than frustrating, 3 out of 5 songs are skipping, its a horrible user experience.

I’d like to know if this is a SONOS or a YT issue, since we don’t seem to be getting anywhere here.

If it’s a YT issue, please provide some details and I will raise on their side too, and we can all upvote and moan at them instead.

I agree. FWIW, I contacted YTM support, and their advice was to reboot my computer. (of course).

Maybe someone at Sonos can get better traction with them.

From what I recall, Sonos provides the API, and music providers are responsible for leveraging it and registering the service. (In fact, I’ve reached out to other content providers to encourage them to enlist with Sonos...). However, when it breaks, it’s frustrating for us paying subscribers…

Fingers crossed.

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daemonalec

Lyricist I

Fwiw, me too.

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kastiAUT

Lyricist I

Same problem in Austria

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indigomirage

Lyricist III

So… in a shocking development, YTM support told me I need to take this up with the Sonos folks.

Oh well. Hopefully we hear some news from the Sonos people…

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charliebobgordon

Contributor I

Just came here to say this is STILL AN ISSUE. Also using Spotify free in the meantime. Please can somebody fix it. YouTube Music is the perfect solution for us because we watch a lot of YouTube so enjoy the ad free benefits while watching on our smart TV. Please fix!

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Smilja

The issue should be resolved, if everyone has updated their Sonos system to v11.1.

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»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

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