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rbrown
Collaborator II
February 1, 2020
Answered

YouTube Music skipping tracks due to song not being encoded properly

  • February 1, 2020
  • 82 replies
  • 7304 views

I keep getting this error randomly, after X seconds of playing a track. The same track will sometimes play through without error, so clearly its nothing to do with encoding since its intermittent.  Very frustrating since all I play is from YouTube Music.  Diagnostic 291296562.

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    Best answer by Ryan S

    The issue should be resolved, if everyone has updated their Sonos system to v11.1.

    @Smilja is correct. I somehow missed this thread, though I notified others.

    As of the last update, 11.1, the encoding issue with some YouTube Music tracks should be resolved. Make sure your players are all on that version by going into your Sonos app > Settings > System > About Sonos, you will see a version number there. You can also just go to System > System Updates to see if one is available.

    Once you’re updated, you shouldn’t have any trouble playing YouTube Music. If you do, I recommend that you contact our support team directly so they can investigate. It’s possible that you’re running into an issue local to your system, but if you aren’t they’ll need to get some more details to take back to the team to investigate further.

    82 replies

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    raXuz
    Lyricist II
    April 4, 2020

    Same issue in sweden. Using Google play music until youtube music is fixed.

      AlexToone
      Lyricist I
      April 4, 2020

      I have the same issue with Youtube Music. About 1/3 of songs skip, usually after less than 30 seconds.

        mscott6912
        Lyricist I
        April 6, 2020

        Same problem with google play music and YouTube music in Canada.  I have 2 gen1 play5s and was agonizing over whether to do any trade up, but they are making really hard to do that or recommend Sonos to anyone if they can’t fix this right away.

          themausam
          Lyricist I
          April 6, 2020

          Same issue with YouTube music premium in UK. I am playing on Beam with two Play 1’s as surround. I had Spotify premium up until last month and had no issues with it.

            mscott6912
            Lyricist I
            April 10, 2020

            Today it is working much better for google play music...so far.  But YouTube still seems a bit off as a song just cut off - but how I would know whether it is Sonos or service...that is another drawback to this system.  Great when it works but difficult to troubleshoot yourself.

            Maybe something has been improved as I did not change my network.

            Indigomirage asked about escalation...

            I did send emails of complaint to a customer service rep and also used the link to email the CEO.

            i am frustrated by this streaming problem having happened at all as well as about the upgrade path which I consider to be inappropriate.  I wish to understand why it is necessary to have split systems or miss out on all features, even if some equipment could not support the new features.  Sync and control seem fundamentally sound so I don’t know why they need to lose control over older speakers.

            I got a response to the CEO query from Sonos and have a telephone call meeting set up with a Sonos supervisor of some sort on the 20th (first date available) so will hear what they have to say.

              amblyo
              Lyricist I
              April 14, 2020

              This needs to be fixed ASAP!!!

                Vovchik
                Lyricist I
                April 14, 2020

                +1
                Good afternoon,
                I ask you to urgently fix this problem, I really ask you to help ................
                you are such a cool company "sonos"
                It’s not possible to listen to the speakers without any action for 2 months
                do something, now quarantine wants to at least somehow please yourself.
                Thank you for understanding....:sob::sob::sob::sob::sob::sob:

                  Airgetlam
                  Airgetlam
                  April 14, 2020

                  Unfortunately, it is unlikely to be an issue on Sonos’ side of things, but instead something on YouTube’s servers. And I’m willing to bet that while Sonos folks continue to raise the issue with them, fixing it is nicotine a priority on YouTube’s side. 

                  Bruce
                    indigomirage
                    Lyricist III
                    April 14, 2020

                    Unfortunately, it is unlikely to be an issue on Sonos’ side of things, but instead something on YouTube’s servers. And I’m willing to bet that while Sonos folks continue to raise the issue with them, fixing it is nicotine a priority on YouTube’s side. 


                    I don't know if that's intentional or autocorrect, but I think you stumbled upon a pretty good new usage for the word ‘nicotine'.  Tempted to notify the folks at OED…. :)

                    Wrt the issue - yeah, a gut check tells me it's in the Google side.  Maybe an overzealous reauthentication call or something?  (I'm out of my depth though…)

                      Airgetlam
                      Airgetlam
                      April 14, 2020

                      Laugh. Good point, I did mean ‘not’ rather than nicotine. Big fan of the OED folks, have given them my fair share of money, but I’m willing to bet they’d be unsurprised by the autocorrect fail, as well as my poor typing and proofreading skills ;) 

                      Bruce
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