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rbrown
Collaborator II
February 1, 2020
Answered

YouTube Music skipping tracks due to song not being encoded properly

  • February 1, 2020
  • 82 replies
  • 7304 views

I keep getting this error randomly, after X seconds of playing a track. The same track will sometimes play through without error, so clearly its nothing to do with encoding since its intermittent.  Very frustrating since all I play is from YouTube Music.  Diagnostic 291296562.

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    Best answer by Ryan S

    The issue should be resolved, if everyone has updated their Sonos system to v11.1.

    @Smilja is correct. I somehow missed this thread, though I notified others.

    As of the last update, 11.1, the encoding issue with some YouTube Music tracks should be resolved. Make sure your players are all on that version by going into your Sonos app > Settings > System > About Sonos, you will see a version number there. You can also just go to System > System Updates to see if one is available.

    Once you’re updated, you shouldn’t have any trouble playing YouTube Music. If you do, I recommend that you contact our support team directly so they can investigate. It’s possible that you’re running into an issue local to your system, but if you aren’t they’ll need to get some more details to take back to the team to investigate further.

    82 replies

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    Airgetlam
    Airgetlam
    March 10, 2020

    YouTube must still be working on the issue, as there is been no update from Ryan. 

    Bruce
    rbrownAuthor
    Collaborator II
    March 10, 2020

    @Ryan S is there any update at all?  Any ETA for a fix?  A bug tracker open on google side we could be pointed to?  It’s really killing my experience at the moment because YouTube Music is my only paid music source I have, and 1 in 3 songs skips.

    Ryan S
    Ryan S
    Retired Sonos Staff
    March 10, 2020

    There’s still no timeline for the fix, but I’ll check in with the team.

    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
      djbrennan2013
      Lyricist I
      March 13, 2020

      @Ryan S is there any update at all?  Any ETA for a fix?  A bug tracker open on google side we could be pointed to?  It’s really killing my experience at the moment because YouTube Music is my only paid music source I have, and 1 in 3 songs skips.

      +1 on this.  I have been dealing with this for over a month now.  Extremely frustrating when songs skip - completely kills the experience.  

      Would appreciate a speedy resolution SONOS

        Bucky208
        Lyricist I
        March 24, 2020

        +1, been over a month now. Every song stops around 1/3... I even use Spotify free now in the meantime..

        indigomirage
        Lyricist III
        March 25, 2020

        Agreed.   This is infuriating.  I don't know how or to whom this can be escalated.

         

        Anyone have any ideas?

        Anonymous
        March 25, 2020

        Hey everyone. Thanks for the ongoing engagement with this thread.

        Currently, the Sonos team is aware of this ongoing issue and we are still working on a resolution.

        Feel free to continue posting replies to this thread as we appreciate your feedback and patience on this matter.

        Once there is an update further, we will gladly update this thread as needed.

          indigomirage
          Lyricist III
          March 25, 2020

          Sincere thanks for the quick response here.  Knowing that it's actively being worked is heartening.

          sen8or
          Trending Lyricist I
          March 26, 2020

          Ive got the same problem over the last couple of days. I notice if Im using my iPad to select a playlist in Youtube Music and the iPad screen is on it will come up with those errors. if I close the iPad on the same songs, it won't have the error?

            Urbanaut
            Lyricist II
            March 26, 2020

            Same issue in Norway and it happens A LOT. Lucky if I get to hear a 3rd of a YTM playlist.

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