YouTube Music skipping tracks due to song not being encoded properly

If you want to use your access points or mesh hubs, then you can, but ensure they are all using the same SSID/Password as your main router’s 2.4ghz and 5ghz bands (if using both) and more importantly ensure they are also operating on the same WiFi channels as the main router too… in some instances some access points apps either have the channel set to 'auto-select' or you may have to go via a web interface to change the access point channel.. but ensure you fix them.

Same advice with the router too, it’s important to not allow them to auto-select channels on startup or reboot etc.

The only system that appears to not allow this fixing of channels I’m aware of is Google Nest hubs but most other hub devices and access devices are okay.

If you opt to run your devices on SonosNet (as recommended) I would suggest you ensure you use a non-overlapping wifi channel on your router and access points.. so either channels 1, 6 or 11 and make sure you set the SonosNet channel at least 5 channels away from your chosen router channel.

So if the router is set to channel 6 by you, then set the SonosNet channel to either 1 or 11.

Hope that sorts your issues.

Hi @rbrown, are you able to try using AirPlay to send the audio to your Sonos speaker instead of using the Sonos app? If so, can you test that out for a bit and let us know if you get this encoding error still or something different?

There’s an issue affecting some people that the team is working on with YouTube Music that affects certain countries. The diagnostic looks ok on the network side, and the Beam is wired, so that shouldn’t be too much of a concern.

Hi Ryan,

I don’t have an Apple device unfortunately, however I think I can borrow one to do some testing.  Its fairly repeatable so I shouldn’t need much testing.  Just FYI, I am in Spain, in case that is one of the affected countries?

Spain isn’t on the short list yet, but that just means we haven’t had someone in Spain with the issue contact the team so far. So you may be the first to add it to the list. I’ll pass that along so they can look into it.

Hi @Ryan S 

I finally got around to testing this, when AirPlaying youtube from MacOSX it does not fail on any songs that I could find.

There is one song that always fails very quickly, usually within 5 seconds, and it played without any problem so I guess AirPlay works fine.

Does this help in any way with my issue, or does that result exclude me from on the issue you’re working on with YT?

Those are the results I expected, @rbrown. It looks like you’re running into that issue I mentioned above. We’re working on it with YouTube Music, but due to it, some songs give an encoding error when you try to play them on Sonos. AirPlay has the stream accessed by the mobile device, not the Sonos device, and can play those songs correctly. I’ll let you know when there’s an update to the issue.

Ah thats really good to hear thank you!

I can report having the same issue with YouTube Music. Any update on this?

I also have the same issue.  Very eager for any updates or recommendations for how to escalate this.   Since Google is inexplicably sunsetting Google Play Music and forcing us over to the inferior YouTube Music service it would be great if it functioned.
It's heartening that others share the issue though - increase odds of a solution at some point.

Just want to add I'm having the same issue with YouTube Music. My other music services over Sonos work perfectly.  Btw I'm in Argentina.