WiFi password incorrect

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I've spent 3 days trying to get my playbar, sub, and 2 play-3 speakers set up and it keeps saying the WiFi password is incorrect even when I copy-paste from the router settings.
It accepts the range extender network password, which is the same as the other one, but then tells me I can't use the speakers without the Boost.
So now I'm stuck with thousands of dollars of speakers that don't work.
I've tried changing the network password, deleting and reinstalling the app, resetting the speakers. I've tried plugging a speaker into the router but then the app doesn't even find it when searching for speakers to set up.
Can anyone suggest something else to try?

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nik9669aAnswer

Senior Virtuoso

Remember that this is a User Community, so you might prefer to call Sonos support instead.

Otherwise:

Sometimes the copy/paste picks up a “space” character at the end of the actual password. It may be worth checking that.

Since this is is your first time setup, it might be worth trying to set up just the Playbar first, without the others connected.

Can you connect the Playbar to router with an ethernet cable temporarily?

Unplug the playbar from power and shut down the router. Then restart the router and wait for it to fully restart. Then power up the Playbar and follow the setup procedure.

You See how that goes and report back.

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jsmckinnon

Lyricist I

I just found a possible problem/solution on this enraging problem after reading about the 2.4 v 5 GHz issue. I looked into which frequency our system uses, and found out that 1) our modem uses both, and 2) when my partner reset the WiFi password the other day, she made a slightly different password for the 2.4 GHz and the 5 GHz channels -- one letter was a different case. So I was typing in the password that worked on 5GHz, and it was telling me I was entering the wrong password when I knew I wasn’t. Problem solved as soon as I located and entered the right password.

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106rallye

So not a Sonos problem at all then….. The one case where the Sonos help stating you are using the wrong password is actually true.

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SonosJav

Lyricist I

I experienced this issue on a new Sonos 5. It was a pain to figure out but disabling the 5Ghz network did the trick. This is a huge problem for users who don’t know much about advanced settings. Sonos please fix this. Very disappointed in the amount of time it took me to figure this out.

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106rallye

Good that it worked for you, but disabling the 5Ghz network should not be necessary to get Sonos to work.

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timscott78

Lyricist I

I had this yesterday. I have 2 x Sonos One in separate rooms. One unit initially developed a patchy wifi connection then completely lost connection - the other unit followed suit. Tried reconnecting but “Wifi Password Incorrect” came up along with an Error code 1001.

Removed the wifi (forget the network) and tried a reconnect, same thing, unplugged and replugged - same. Did a factory reset - same issue.

Worked fine through ethernet cable during this time.

Turned wifi off fully at the router for 5 mins and tried again - was able to connect to the Wifi straight away and everything now working fine again.

SO - despite not changing anything and everything else in the house working fine, i do recommend turning your router off and on before doing anything else.

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Gustav_l

Lyricist I

Got the same problem.

Ok, but how do I disable the 5G on the router?

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