Contributor I

Answered

WiFi password incorrect

Forum|Forum|6 years ago
October 14, 2019
34 replies
10542 views

I've spent 3 days trying to get my playbar, sub, and 2 play-3 speakers set up and it keeps saying the WiFi password is incorrect even when I copy-paste from the router settings.
It accepts the range extender network password, which is the same as the other one, but then tells me I can't use the speakers without the Boost.
So now I'm stuck with thousands of dollars of speakers that don't work.
I've tried changing the network password, deleting and reinstalling the app, resetting the speakers. I've tried plugging a speaker into the router but then the app doesn't even find it when searching for speakers to set up.
Can anyone suggest something else to try?

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Best answer by nik9669a

Remember that this is a User Community, so you might prefer to call Sonos support instead.

Otherwise:

Sometimes the copy/paste picks up a “space” character at the end of the actual password. It may be worth checking that.

Since this is is your first time setup, it might be worth trying to set up just the Playbar first, without the others connected.

Can you connect the Playbar to router with an ethernet cable temporarily?

Unplug the playbar from power and shut down the router. Then restart the router and wait for it to fully restart. Then power up the Playbar and follow the setup procedure.

You See how that goes and report back.

Show previous replies

Ken_Griffiths

I’m having the same problems at @sneakmeister @Alex_uhh can you help me too Sonos. Already plugged in to Ethernet and wired it works fine but will not accept my WiFi password so I can move it back to original location.

Try rebooting your router, mobile controller and All Sonos devices. Switch off (temporarily) any other wifi Access points, extenders, repeaters, or secondary Hubs.

On reboot of the devices, check that the mobile controller device has re-connected direct to the routers 2.4ghz WiFi.

Next re-enter the 2.4ghz Wifi credentials (case sensitive) in “Settings/System/Network/Wireless Setup” in the Sonos App.

If that still does not work....

Perhaps change the 2.4ghz password on your router and remove/avoid any ‘unusual’ characters and stick to an alphanumeric case sensitive password, then reboot the router again and reconnect your mobile controller device to the wifi using the new credentials.

Then try entering the new password again in “Settings/System/Network/Wireless Setup” in the Sonos App.

If that works, you can then go onto change the password on all your other wireless devices connected to your 2.4ghz wifi network.

It’s sometimes worthwhile to perhaps change the WiFi credentials, from time to time anyway, for added network security.

A

Anonymous

Hello @Bfish. Welcome to the community. Please submit a diagnostic report of your system, while your Play:5 is wired to the router with an Ethernet cable. Once that is done, please reply back to this thread with the confirmation number so I can take a further look for you.

@Alex_uhh, were you able to submit a diagnostic report as well? If so, could you also provide your confirmation number?

K

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Lyricist I

I just purchased a playbase and ran into the same issue. I was able to work around the issue by setting up an older wifi access point in legacy 802.11bg mode. It seems the device cannot connect to a 802.11g network. Hope this helps.

R

roscostrong

Lyricist I

I just got Play One as a 10yr gift from work and can’t get Wifi working due to the Incorrect Password issue. Spend a couple hours now trying the various recommendations. A dozen devices up to 10yrs old work on it so why doesn’t a brand New Sonos product work? Our Telus Wifi has a smart feature that does 2.4 or 5 so I am puzzled why it won’t connect wirelessly using my current WiFi password. If I could return this product I would

Airgetlam

Because it doesn’t know the new SSID and password until you wire it directly to the router with an Ethernet cable, would be my guess. The PLAY:1 does not have the same BLE that the Sonos One does due to its age, so there’s no way to transfer the new network information to it until you wire it directly. Once it has the new data, it should connect wirelessly to the 2.4Ghz b/g network.

Bruce

R

roscostrong

Lyricist I

I guess I said it wrong, my is a Sonos One Gen2. Just came in the mail today. I went into my WiFi modems settings and am trying different things but now I can’t seem to even communicate with it so I am trying to reset things back

R

roscostrong

Lyricist I

I am not too sure but it suddenly started working which I assume was the WiFi change to allow all types of 2.4Ghz types and/or the reboot. THANK GOD but I am still out 3 hrs today

A

andyn4265

Lyricist I

Hi, wonder if you can help? I have the same problem with the password being incorrect. Rogers recently upgraded my modem and now the only thing that doesn’t work is Sonos. I’ve tried unplugging, resetting etc as above but nothing has worked. I have the Ethernet in but would like the WiFi to work again. Any help much appreciated!

106rallye

Please check if you router is on 2,4 GHz wifi. If so, is it on 2,4 GHz b/g/n, not “n only”, or as stated above “change (Wifi) to allow all types of 2.4Ghz”.

A

andyn4265

Lyricist I

Please check if you router is on 2,4 GHz wifi. If so, is it on 2,4 GHz b/g/n, not “n only”, or as stated above “change (Wifi) to allow all types of 2.4Ghz”.

This worked! Thanks so much! 👏🏻

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