Skip to main content
gtsa63
Contributor I
October 14, 2019
Answered

WiFi password incorrect

  • October 14, 2019
  • 34 replies
  • 10542 views
I've spent 3 days trying to get my playbar, sub, and 2 play-3 speakers set up and it keeps saying the WiFi password is incorrect even when I copy-paste from the router settings.
It accepts the range extender network password, which is the same as the other one, but then tells me I can't use the speakers without the Boost.
So now I'm stuck with thousands of dollars of speakers that don't work.
I've tried changing the network password, deleting and reinstalling the app, resetting the speakers. I've tried plugging a speaker into the router but then the app doesn't even find it when searching for speakers to set up.
Can anyone suggest something else to try?
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Best answer by nik9669a
Remember that this is a User Community, so you might prefer to call Sonos support instead.

Otherwise:

Sometimes the copy/paste picks up a “space” character at the end of the actual password. It may be worth checking that.

Since this is is your first time setup, it might be worth trying to set up just the Playbar first, without the others connected.

Can you connect the Playbar to router with an ethernet cable temporarily?

Unplug the playbar from power and shut down the router. Then restart the router and wait for it to fully restart. Then power up the Playbar and follow the setup procedure.

You See how that goes and report back.

34 replies

Show previous replies
Gustav_l
Lyricist I
November 1, 2020

The WiFi was set to 802.11b/g/n tried to put it as b/g

Reset sonos 5

New password 

New name on wifi

Still same problem. The sonos 5 claim its the wrong password, it's not. 

Trying also to re do the whole setup. The app can't find the speaker (green lamp) 

Btw, it did work before, this happened the other day and now I can't make it wire less. Any other suggestions? 

Shailesh Mistry
Contributor I
January 6, 2021

Even I had the same issue. And after I did the following changes, it resolved my issue.

Ensure that wifi is 2.4 GHz b/g/n

I contacted sonos customer care & the following changes done resolved the issue for me:

  1. Change the wifi channel mode from auto to manual, the sonos uses channel 6, so its best to select channel 1 or 11 as these channels have the least overlap with channel 6.
  2. The second setting is is turn on UPNP.

Hope it works for you.

 

    controlav
    controlav
    Lead Maestro
    January 6, 2021

    Please don’t turn on UPNP on your router, it opens a wide security hole. It is not necessary for Sonos unless you have an old, crappy router. If you actually find it necessary, please share the router model # so others can learn from it.

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      samuelgomez7
      Lyricist I
      January 12, 2021

      I had the same problem with me Play 3. Tried many things.

       

      I called my internet provider and ask them if the could reset my WiFi router. I also told them to use lower case and no spaces between letters for the name of the network.

       

      I use the 2.4 Ghz band.

       

      it worked. 

      Terms & ConditionsAccessibility statement