Why does my Sonos system turn itself on, playing a random song!?

I’ve had this problem for YEARS. After I listen to spotify i close the spotify app (on laptop or phone) and turn on the TV for a few seconds ,which breaks the spell.  (I’ve used the Radio trick successfully, too! 👍🏻)

I've just submitted 143 628 7262.. my Sonos play1 just played around 30 seconds of music. The source of the music was my NAS (configured as music library.

The album had been played 2 days (via app on phone) before, it had got to the end and stopped.

None of the phones configured to this house were in use.

BTW, this is not a one off. It happens every few days. I've submitted multiple diagnostics.

Could something be interfering with the Move, I was grinding coffee at the time and the coffee grinder is sat right next to the Move, the Sonos started to play and the lights on top of the move were flashing white and red (i think). I have submitted a Diag report so hopefully got it in time

Mine has just started doing this - it’s like someone has pressed the start/stop button as it resumes the radio station we normally listen to, except... louder.

So far it’s done it three times:

05:33 on Monday;

05:35 on Friday;

05:37 on Sunday.

I’m struggling to see those times as random, or as times that some external influence would pick.

Yes we do have cats, but after Monday (when I assumed they were the cause) and after reading all the above, I checked on Friday and Sunday and none of them were near the bedroom unit at the time (the only one they can get to overnight); all were fast asleep elsewhere.

No we don’t use Spotify.

Diagnostics 501954724 submitted immediately on Sunday...

On a related note - can I see the Sonos logs data anywhere myself? Is it available to view alongside the other data visible via the controller’s IP address via http?

Basic logs are available on the PC (at C:\ProgramData\SonosV2,_Inc\runtime), but not detailed enough for this type of issue. Those require the UPnP telemetry, which only Sonos support have access to.

OK, thanks.

And, damn. It’s the kind of thing that would be a whole lot easier to figure out for ourselves if there was any form of accessible event logs.

Not really, as someone who reads [Xbox] diagnostic logs on a daily basis, this level of logging requires serious domain expertise. The PC log I listed is somewhat readable, but it is the exception for this kind of thing in my experience, not the rule. Its actually one of the more readable ETW logs I’ve seen.

I should point out that I have an amount of expertise in the IT monitoring / diagnostics / root cause analysis world and access to some relatively impressive tooling, too…

;)

On an unrelated question, the apps your signature reference - are you allowed to name them here? Always interested in options, particularly if the IOS app restores the ability to play directly from my phone’s music collection...