Why does my Sonos system turn itself on, playing a random song!?

As controlav says, there are a lot of different ways to have music start playing, and so far there hasn’t been any such “problem” it’s always something causing it to start playing.

@karinab, that diagnostic was taking just after the device was rebooted, so there’s no useful information in there on what might have caused it to start playing. I do see that you have Spotify added, but I can’t say if Spotify was used to start playing music on there at all recently. Try getting a diagnostic within a few minutes of it being turned on. And note what was playing.

If TuneIn was the last thing played in that room, most likely it’s the button being pressed or a mobile device connected sending an errant play command. If you can post a diagnostic within a few minutes of it turning on, we can check it out.

Caught it doing in the act out of nowhere again.. diagnostics within a minute send with #193711961

Please identify the cause its driving me nuts and going on for a few weeks now

Looks like the latest play command came in from a Logitech device, or a device with a Logitech wireless MAC address. I hope that helps! The IP address at the time was 192.168.1.134.

I had the same issue occur yesterday morning.  NO alarms set, I was in the shower when it occurred, no one else in the house.  Phone was upside down on my dresser (how I charge it during the night).  It played the next song in my queue (i.e. like it just un-paused the music). 

I told my wife and she stated that on a few occasions she has had to get up in the middle of the night to turn off the music using touch controls.

There is something going on, that needs to be addressed by Sonos.  I suspect it is something to do with Wifi dropping and reconnecting (short drop) and for whatever reason it unpauses music, etc…  

None of these reports have ever been diagnosed as being a Sonos issue (and certainly not going to be related to connectivity), it is always some kind of external cause (Spotify app, CR200, cats, children, Harmony remote). If you provide a diagnostic ID right after it happens next time, the Sonos techs here can give you a pointer as to the culprit.

As I recall, there was once an IFTTT issue, and also Bluetooth receiver issue causing an auto play when the sending device got in range, kind of like when your car starts up, it auto plays your phone’s content. But as controlav says, to this point, it hasn’t been an issue in Sonos’ software. Always external. 

This happened to me last night for the 2nd or third time. My wife and I were both asleep and no one else was on the WiFi (confirmed via my eero router app). No timers were set. One of three speakers randomly turned on and was playing a random song from Spotify that I haven’t listened to in ~5 years.

I submitted diagnostics this morning: 1215834492

Any suggestions?

My money is on Spotify Direct, CR200 or cats.

@controlav only ever connected my Spotify and both of us who use it were asleep; don’t have a CR200 or a cat...

Well then Iwould recommend you unlink Spotify Connect, there is a security exploit apparently that uses it.See this thread: https://community.spotify.com/t5/Other-Partners-Web-Player-etc/Delete-or-quot-unlink-quot-devices-on-spotify-connect/m-p/1722285#M33126