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Contributor I
July 8, 2018

Why does my Sonos system turn itself on, playing a random song!?

  • July 8, 2018
  • 157 replies
  • 46491 views
kind of spooky...
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157 replies

controlav
Lead Maestro
September 13, 2020

I should point out that I have an amount of expertise in the IT monitoring / diagnostics / root cause analysis world and access to some relatively impressive tooling, too…

;)

On an unrelated question, the apps your signature reference - are you allowed to name them here? Always interested in options, particularly if the IOS app restores the ability to play directly from my phone’s music collection...

LOL understood. My apps are listed in my Profile, I get into trouble putting their names in posts. Its ok for me to post other people’s app names, just not my own. It does not do direct play which you asked about, because it could not for the same reason the Sonos app cannot, even if I was to write a ton of code to try. There is no allowed iOS background mode that works for it.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
Lyricist I
September 21, 2020

I have exactly the same problem. I think it will be a hell of a problem to see what the exact cause is, given that I have several Google Homes connected and a Homey (device from which you can create automatically iftt's scenarios). 

However, I've never encountered this problem before. I do not have cats and did not give anyone access to my WiFi or spotify. 

I read a lot of the same problems on this forum, but I don't see an actual solution provided besides that it is an external problem. 

Has someone succeeded in solving this issue?

controlav
Lead Maestro
September 21, 2020

I

Has someone succeeded in solving this issue?

Gather a diagnostic right after it happens, post the number into a fresh thread, and Sonos support can tell you why (or at least the IP address of the offending device). The Spotify app is the most common non-physical cause, based on empirical evidence here.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
Lyricist II
November 25, 2020

Sonos, please fix this issue. Aside from this thread, Google shows others having the same trouble across various products, but all with the mobile app.

My specific issue is with a linked TIDAL account playing via the Sonos (Android) app randomly. I’ll submit a diagnostic next time it happens, but you should have plenty of these from others already.

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/randomly-playing-music-in-the-middle-of-the-night-6796580
https://www.reddit.com/r/sonos/comments/aug01q/random_music/
https://www.reddit.com/r/sonos/comments/bwqhj0/sonos_randomly_turning_on/
https://en.community.sonos.com/troubleshooting-228999/why-does-my-sonos-system-turn-itself-on-playing-a-random-song-6809234/index4.html

Lyricist I
January 1, 2021

Had the same thing happen.  We were outside without our phones and the house started thumping some genre I don’t listen tO

 

929042741
 

I lost the first number .. hopefully this one isn’t too late.  I pressed play on a device a few minutes ago to see if a cat could have pushed it (no). The others have the touch buttons turned off

Contributor I
January 1, 2021

This has not happened to me, but the Amazon Alexa forum also has similar reports of Alexa randomly saying things when not asked. My view with Alexa (and I don't see that it couldn't also apply to Sonos) is that these are (presumably) both cloud-based systems and they presumably also have bugs. I.e. responses to requests don't also go to the originator, they go to some random client. 
 

January 1, 2021

Most previous instances of 'random' play on Sonos have turned out to be caused by pets, Spotify Connect or Alexa. 

Sonos is not a cloud based system.

Lyricist I
January 3, 2021

My Sonos have started playing lullaby-like music at around 8-9 every morning the last week. I have checked and we don’t have any alarms set on the Sonos App nor do we have a cat or any other pet. We have a daughter but she hasn’t been near the speaker or any other smart device. We have WiFi that is password protected and haven’t handed it out to any of our neighbors.

 

We use Spotify to play music and I ran diagnostics a minute after it happened this morning and got the confirmation number: 1822972322. I checked the Sonos app while the music was playing and I couldn’t see that any music was playing so turned it off via Alexa.

 

Any idea what might be causing it?

controlav
Lead Maestro
January 3, 2021

Any idea what might be causing it?

Spotify Connect is the usual cause.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
January 4, 2021

You don’t have any alarms in Sonos…. what about in Alexa?

Has anyone else used their own Spotify app to play music on your system recently?

Has the device used to set up Alexa on your system also been used to set up Alexa elsewhere?

The diagnostic should help identify the origin of the ‘play’ command.