Why does my Sonos system turn itself on, playing a random song!?

Hi spottihamdi, I'm seeing several play commands coming from a Spotify app. If you've had any friends connected to your system playing Spotify from their app, make sure you play from another service after they leave to disconnect them. This is a good thing to do even if it was just your phone to prevent any accidental plays. Also, it could be something pressing the play button, as I see a few triggers coming from there. If possible, can you send a diagnostic within a few minutes of this happening? That way we know which time stamp to look for.

Hey Ryan,

Only my Spotify account is connected to my system so if this was from Spotify it should be coming from my account.

I don't have any pets or anything so it's less likely that the play button on the speaker was pressed unless if a fly can do it.

The diagnostic above was a few minutes after the incident and I was sleeping during that time. So any play action you may have seen in the last one hour period is suspicious. I have manually paused it from my phone when I woke up so that last action is to be expected.

Only my Spotify account is connected to my system .This is in fact irrelevant. If anyone in your household has allowed anyone else to connect to your wifi and play from their Spotify app using Spotify Connect, then what Ryan describes is possible. It does not involve your Spotify account at all. I have no way of knowing if that has actually happened, obviously

I am quite certain that noone else in my wifi has ever used this speaker. I wonder if you can point me to log files. I might make sense out of different play triggers and timestamps.

The diagnostic above was a few minutes after the incident and I was sleeping during that time. So any play action you may have seen in the last one hour period is suspicious. I have manually paused it from my phone when I woke up so that last action is to be expected.
Off of that diagnostic, 20 minutes prior to the diagnostic submission timestamp, a Spotify app told the player to start playing music through Spotify Connect. I can't tell you which account or device sent it, but someone who was on or had been on your wifi used their Spotify app to start playing. Anyone else have the wireless credentials or have been over recently?

I was sleeping during that time..... .I have been known to press all sorts of buttons while dozing off.....

Same issue for me. Super loud music at 2am. I told Alexa to turn it off, which worked for a second then it came back on.

Diagnostic 119473295

Hi there, smun. Thanks for sharing your diagnostic report. It seems this diagnostic report came back incomplete. This usually points to network problems, but before we jump to any conclusions lets see if we can try one more time to catch a full diagnostic report.

Next time this happens, submit another diagnostic report and reply with your new report number. I'll be happy to have another closer look. Thanks!

My sonos system (playbase and two play:1) just started playing on its own. A song I know and play somewhat routinely through Apple Music. But my phone was laying 30 feet from me, charging , in Do Not Disturb mode.

Diagnostic number: 554270108.