Why does my Sonos system turn itself on, playing a random song!?

Hi, dr slaw. Thanks for the diagnostics. They showed heavy WiFi interference. This is often the cause of audio playback issues, though this would not account for unwanted playback. Much the opposite, usually it would disrupt playback that you do want. I think it might be best that you get in touch with our support team via telephone. They will be able to help you further. Many thanks, we look forward to hearing from you.

This has happened to mine twice overnight, please could someone check 1854147491

Happened to me . My wife was screaming. Like horror music. Any answer sonos?

Since this has never been exposed as an actual Sonos software problem, but a variety of external inputs, from Spotify Connect (is that the name?), to TV's turning on for firmware updates, to alarms not cleared properly, it would be hard for Sonos to answer, without a diagnostic from your system. If they have that, they can see what prompted your Sonos to start playing.

Also cats and small children have been identified as causes too, but its most commonly Spotify as Bruce says.

The diagnostic within 10 minutes and then directly (not here) contacting Sonos support (see the contact page for options) would be my suggestion.

My Beam also starts playing by itself. It happens about half an hour to an hour after we turn of the tv. Not always but more than sometimes.

I never play Spotfiy. I always play songs right of my phone or my NAS. The songs that start playing by themselves are the songs I played the last through my android app.

The two last times:
30/05/2019 round 17u-18u: diagnostics rapport: 956711032
30/05/2019 22u45 diagnostics rapport 1786817551

@Double-U-Dee, on both of those diagnostics the player was sent a play command from the IP address of a Synology device on your network to load and play a song. It's most likely you have an app installed on that device (likely a NAS drive) which triggered the playback to start. From the command that's trying to load a song I'd start with looking at /../webman/3rdparty/AudioStation/webUI/

Hi Ryan,

Thank you for the quick reply!

I'll keep a close eye on it 🙂