Contributor I

Volume Randomly Increasing to Max

Forum|Forum|7 years ago
April 23, 2019
114 replies
36759 views

I have a Sonos 5.1 setup consisting of a beam, sonos one x2, and sub. Recently when listening to Spotify on my iPhone XS (the only controller I have active in my household), the volume on the system raises to max volume when going to change the volume in the sonos app, or from the lock screen. I have only had the system for a few weeks and it seems to only do this when Spotify is active, not Pandora or while using the TV. Currently my system is on version 10.1.2, and my iPhone controller states the version is also 10.1.2. My system is currently connected via wireless, and not through Sonosnet.

I have seen in other forums that the work around is to disable hardware volume control and lock screen controls in the Sonos settings in the native iPhone settings app. But my question is, has this issue been permanently addressed yet in a sonos update/will it be in the future? Or does this have to do with possibly having a faulty system?

Volume

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Normski100

Contributor I

I have a Sonos 5.1 setup consisting of a beam, sonos one x2, and sub. Recently when listening to Spotify on my iPhone XS (the only controller I have active in my household), the volume on the system raises to max volume when going to change the volume in the sonos app, or from the lock screen. I have only had the system for a few weeks and it seems to only do this when Spotify is active, not Pandora or while using the TV. Currently my system is on version 10.1.2, and my iPhone controller states the version is also 10.1.2. My system is currently connected via wireless, and not through Sonosnet.

I have seen in other forums that the work around is to disable hardware volume control and lock screen controls in the Sonos settings in the native iPhone settings app. But my question is, has this issue been permanently addressed yet in a sonos update/will it be in the future? Or does this have to do with possibly having a faulty system?

I have an XS, whether relevant or not, as my Sonos controller, and in the last 2 days my system suddenly moved to full volume for no apparent reason. For the last year or so before this, it’s been completely stable!?

U

UnDash

Lyricist I

I’ve been experiencing this too over the last couple of months when watching TV. I bought my Playbase in the fall of 2018, and haven’t had this problem before. Seems like a serious bug that needs top priority!

F

fabian55

Lyricist I

I am having exactly the same problem as reported by many others before: Playing music via Spotify, switching to the iOS Sonos App to group my rooms and after grouping suddenly the volume increases until it reaches the maximum. Toggling it back down does not help as it increases back to maximum right after. This problem is serious, especially when you are living in an apartment complex with neighbours all around.

Therefore I am asking: What’s the status of this issue? When will there be a fix?

A

AGoyer

Contributor I

my wife is having the same issue BUT with Iheart radio.. sonos is playing fine in one room she launches iheart radio on iPhone X (not connecting to Sonos) and the volume on what was playing on the sonos maxes out.. I do not think this is a “spotify” issue

B

Benjamin Montgomery Davies

Contributor I

Exactly the same - if I open Spotify and connect to Sonos speaker from in Spotify volume goes to max in whole house - is there a fix for this?

At the moment it means I can’t connect to Sonos speakers through Spotify which is really annoying.

Ken_Griffiths

Exactly the same - if I open Spotify and connect to Sonos speaker from in Spotify volume goes to max in whole house - is there a fix for this?

At the moment it means I can’t connect to Sonos speakers through Spotify which is really annoying.

Not sure if this will work, but perhaps worth a try 🤔.... goto ‘Settings/App Preferences’ in the Sonos App and switch off the ‘Hardware Control‘ toggle switch and then after turning down the volume, fully close and reopen both the Sonos & Spotify Apps, then maybe try again and see if that works?

J

JStewNZ

Contributor I

Same issue here. Spotify on an iPhone X with 2x play 3s, sub and soundbar. Volumes will be uncontrollable and goes to max on its own. I will fight with the volume in the Sonos app but it will keep going up to max on its own even when I pull the slider down. Horrible bug and with this many people complaining, how has this not been fixed yet???

I

igarcia

Lyricist I

Like many others. Issue driving me crazy. Iphone XS and a bunch of SONOS Play 1.

This is really ridiculous, and it seems it’s nothing new, with reports going back a number of years.

Airgetlam

In every case that I’ve seen a resolution posted by someone who worked with Sonos to diagnose the issue, it’s always been an external cause, most frequently a stuck volume button on a phone, although one time, it was a remote under a couch cushion.

If you can submit a system diagnostic within 10 minutes of experiencing this problem, and contact Sonos Support to discuss it, I’m sure they would be most happy to work with you to figure out the issue….even if it does turn out to be a Sonos software issue, which they could then fix in the code and roll out to everyone.

I usually suggest the phone folks, they have more tools available, and are available Monday through Friday during business hours. Twitter support folks are available 24/7.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

Bruce

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jimmitjoo

Lyricist I

This is happening for my girlfriend when she is using snapchat on the phone that is currently playing Spotify on Sonos.

It is happening for me as well when I get a warning from my glucose app “Dexcom” (diabetic).

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