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Cwoods
Contributor I
April 23, 2019

Volume Randomly Increasing to Max

  • April 23, 2019
  • 114 replies
  • 36759 views
I have a Sonos 5.1 setup consisting of a beam, sonos one x2, and sub. Recently when listening to Spotify on my iPhone XS (the only controller I have active in my household), the volume on the system raises to max volume when going to change the volume in the sonos app, or from the lock screen. I have only had the system for a few weeks and it seems to only do this when Spotify is active, not Pandora or while using the TV. Currently my system is on version 10.1.2, and my iPhone controller states the version is also 10.1.2. My system is currently connected via wireless, and not through Sonosnet.

I have seen in other forums that the work around is to disable hardware volume control and lock screen controls in the Sonos settings in the native iPhone settings app. But my question is, has this issue been permanently addressed yet in a sonos update/will it be in the future? Or does this have to do with possibly having a faulty system?
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    114 replies

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    GFischer
    Lyricist I
    November 30, 2019

    Hi All… Just adding my $0.02 … 

    I am experiencing this issue as well and I would suggest it is NOT a Spotify app problem. I only use the Sonos Spotify internal service and it happens with this as well. There I conclude that this is an internal Sonos problem. 

    It needs to be fixed as I suspect this issue may damage speakers or electronics. If a Sonos bug caused this issue, I would expect Sonos to have the repair liability even if the product is out of warranty!

      doyenminus
      Contributor I
      December 18, 2019

      I encountered this issue after using Spotify (MacOS) to play out to Sonos One with Airplay 2. Sonos One spontaneously increased volume after it had been set to a low level.  Shut down Spotify and then started to listen using Sonos iPad app. I seem to have stopped it by changing MacOS output back to “Internal speakers” even ‘though the playback had been started directly from Sonos iPad app from music in my iTunes local source.

      steeps
      Lyricist I
      December 22, 2019

      I have been experiencing this for the last couple of months on my Play5 Gen 2, and not on my Play3, Play1 or Connect….and I don’t use Spotify.

      Calcutta263
      Contributor I
      December 25, 2019

      I’m having same issue with Amazon music and Apple Music. I was in the shower and it went to max volume. Poor pups had to hide under the bed. 

      ibkorn
      Lyricist I
      December 31, 2019

      I am having the same issue using Tidal.  I think that this is a Sonos problem.

      Ey1
      Lyricist I
      January 1, 2020

      Use Alexa for rain sounds for our baby. Went to max volume in the middle of the night. Unknown how long it was on. Hope her ears are ok. 

      Kh0annguyen
      Contributor I
      January 4, 2020

      This problem was driving me crazy as well. I ended up unplugging my Ikea Tradfri home automation hub and it instantly solved the problem for me. I have the Ikea Symfonisk which is a volume dial designed to control Sonos speakers. My *guess* is that the batteries were running low and it's causing some erratic behavior. 

       

      This may or may not be the solution for others but isolate the cause by disconnecting any physical device that has the ability to control the volume of your speakers.

       

       

       

      TTTJJJ
      Lyricist I
      January 16, 2020

      This was reported months ago. Why hasn’t it been resolved? This is SONOS’s Tesla-randomly-veering-off-the-freeway moment. It completely saps confidence In the product and makes SONOS look like every other Internet of Sh^t product out there. 

       

      My ears are still hurting from the blast we got 2 hours ago. Running SONOS and Spotify via an iPhone.

      Ken_Griffiths
      Ken_Griffiths
      January 16, 2020

      This was reported months ago. Why hasn’t it been resolved? This is SONOS’s Tesla-randomly-veering-off-the-freeway moment. It completely saps confidence In the product and makes SONOS look like every other Internet of Sh^t product out there. 

       

      My ears are still hurting from the blast we got 2 hours ago. Running SONOS and Spotify via an iPhone.

      Sounds to me like a Spotify mobile app connection to the Sonos MAPI interface was not ended correctly and the audio 'restored' to the mobile device and that volume was adjusted to Max with the phone hardware buttons … perhaps ensure the audio is redirected back to the mobile device at the end of playing from Spotify and that should stop this happening in the future.

      This is a Spotify issue surely, rather than a Sonos issue? ... as the session connection to the API continues after their App has closed and even after the device has left the home LAN, which means this can occur whilst positioned at a remote location. I would just ensure you end the playback session appropriately, or perhaps speak with Spotify Support about the matter to get them to resolve this issue at their end.

      3rdDownJump
      Lyricist I
      February 9, 2020

      Could be unrelated, but I have the same issue all services from my Apple TV (Hulu, Apple Movies, Netflix, Plex -- it doesn’t matter. 

      Sonos Beam, and 2x Play:1’s. We use the Apple TV remote for everything as it’s the only input device. 

      Any insight? 

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